Walk-In-Drive | Imperia Relationship Manager | Retail Branch Banking

Hdfc Bank; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HDFC Bank is seeking an Imperia Relationship Manager for its Retail Branch Banking segment at Nariman Point, Mumbai. The role requires 8+ years of experience in managing high-net-worth portfolios, acquiring and deepening client relationships, and driving revenue targets.

Responsibilities include cross-selling, advisory services in coordination with supervisors, maintaining portfolio quality, timely KYC/AML adherence, and ensuring excellent customer service and product penetration.

Qualifications

• 8+ years of experience in retail banking and relationship management.
• Handling high-net-worth portfolio management in a retail branch context.
• Ensuring adherence to KYC/AML norms and regulatory guidelines.

Responsibilities

• Manage HNW portfolio and drive acquisitions, enhancements, retention.
• Cross-sell bank products based on customer needs and profile.
• Maintain quality and hygiene of the portfolio and ensure timely documentation.

Skills

Relationship management

Cross-selling

Client onboarding

Job description

JOB TITLE: Imperia Relationship Manager - Retail Branch Banking

WALK-IN-DRIVE- 1st October 2026

LOCATION - Nariman Point, South Mumbai

Experience - 8+ Years

Function- Retail Branch Banking

Role & responsibilities:

HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention)

• Liaising with PB/ Preferred RM to flag eligible customers form Classic/ Preferred portfolio
• Acquire new customers who meet product criteria
• Regular interaction with the customer to build rapport to understand and update the profile.
• Enhance the Overall value/book size of the portfolio
• Maintain the overall quality / hygiene parameters of the portfolio
• Cross selling products of the bank based on the customer need
• Joint calls being done along with Supervisor as per defined process
• Advisory services to be offered based on the requirement in coordination with PBG.
• Attrition control of customers
• Achieving MTD and YTD Revenue Targets
• Operations, Marketing & Processes
• Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
• Ensure KYC / AML norms are adhered to at all points of time
• Ensure that 5-S norms are adhered to for individuals workstation
• Increase in wallet share
• Look for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the Imperia Customer
• Sales to family members and associates (all network)
• Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached
• Product Penetration & contribution towards focused product
• Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached.
• Enhance client's Customer To Group ( CTG ) level
• Customer Service
• Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.
• Customer is informed about any regulatory or process change. Keep the customer updated on program features.
• Ensure timely customer communication on requests and concerns raised.
• Proactive complaint management through feedback from customers.
• Promoting all direct banking channels and ensuring that the customer is utilizing the same
• Ensuring that customers are introduced to the RBH / BM and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch and the RM is out
• Ensure smooth transition of handover/takeover of the portfolio