Walk-in | Customer Support_Walk-in Interview_Work From Office_Voice Process

Shining Stars Institution & travels; Dadri, Gurugram District, Bengaluru; On-site; INR 201,000 - 402,000; Full time

Benefits offered by this job

Cab Facility

Quarterly Bonus

Job summary

ShiningStars ITPL is hiring as a Customer Support Associate to be the first point of contact for resolving customer queries and offering product/service assistance. You will help ensure a seamless service experience with a focus on clear communication in English and Hindi.

The role involves handling calls and emails, investigating issues, and delivering accurate solutions while maintaining high CSAT scores. Various sectors in Noida and Gurugram offer growth opportunities.

Qualifications

• Basic computer knowledge and typing ability required.
• Strong verbal and written communication in English and Hindi.

Responsibilities

• Handle incoming customer calls and emails promptly and professionally.
• Identify customer needs, research issues, and provide accurate, effective solutions.
• Maintain high CSAT and resolution metrics.
• Record interaction details accurately in the internal database/CRM system.
• Escalate complex issues to senior team members or supervisors when necessary.

Skills

Basic computer knowledge

Typing ability

Active listening

English & Hindi communication

Job description

Greetings From ShiningStars ITPL!!

We are hiring dynamic individuals to join one of the Customer Service team. As a Customer Support Associate, you will be the primary point of contact for resolving customer queries, providing product/service assistance, and ensuring a seamless service experience.

Eligibility Criteria

• Basic computer knowledge, typing ability, and an active listening mindset.
• Age Limit: Max. 30
• Clear verbal and written communication skills in English & Hindi Both.

Location || Qualification || Experience

1. Sector 144 Noida - UG with 1 Year International Voice Experience
2. Sector 127 Noida - Any UG Fresher / Experience (Tech. Graduates not eligible)
3. Sector 60 Noida - Any Graduate with 1 Year BPO Voice Experience
4. Sector 62 & 63 Noida - Any UG Fresher / Experience

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1. Sector 18 Gurugram -Any Graduate / UG with 6 months to 1 Year Experience
2. Sector 19 Gurugram - Any Graduate Fresher OR UG with 6 Months Experience
3. Sector 20 Gurugram - Any UG Fresher / Experience

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1. Shivaji Nagar & Kudlu Gate - Any Graduate Fresher / Experience

Salary & Other Benefits: - Subject to Communication Skills & Experience

• Sector 144 Noida - Up to 36k CTC + TA
• Sector 127 Noida - 17.5k CTC - 21k CTC
• Sector 60 Noida - Up to 30k CTC
• Sector 62 Noida - 15k to 24k CTC
• Sector 63 Noida - 19k to 23k CTC

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• Sector 18 Gurugram - 23k CTC - 26k CTC
• Sector 19 Gurugram - 24k CTC - 28k CTC + Cab Facility Subject to Hiring Zone
• Sector 20 Gurugram - 13k - 24k CTC

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Shivaji Nagar: -

• Fresher: 21k CTC - 22k CTC, 16k - 17k In-hand + Quarterly Bonus
• Experience: Up to 25k CTC, 20k In-hand + Quarterly Bonus

Kudlu Gate: -

• Fresher: 21k CTC, 16k In-hand + Quarterly Bonus
• Experience: Max. 22k CTC, 17k In-hand + Quarterly Bonus

Salary without PF & ESI (Apprenticeship)

• Shivaji Nagar: - Up to 19k - 21k In-hand
• Kudlu Gate: - Up to 19k - 20k In-hand

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Key Responsibilities

• Handle incoming customer calls and emails promptly and professionally.
• Identify customer needs, research issues, and provide accurate, effective solutions.
• Maintain high standards of customer satisfaction (CSAT) and resolution metrics.
• Record interaction details accurately in the internal database/CRM system.
• Escalate complex issues to senior team members or supervisors when necessary.

NOTE: -

• SHINING STARS ITPL DO NOT CHARGE ANY FEES FROM THE CANDIDATES
• Applicants must not have any pre-determined leave requirement in this month or in the next 3 months.