Walk-in | Customer Support - Technical Voice Support

Sutherland; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Sutherland is hiring a Support Associate - Voice to serve B2B customers from our Chennai office. You will manage voice-based inquiries, resolve issues promptly, and ensure adherence to SLAs while representing the brand professionally.

The role requires strong English communication, empathy, independence, and basic Windows knowledge. Rotational night shifts are included in the schedule.

Qualifications

• Excellent communication skills in English.
• Strong customer service mindset with active email communication.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent.
• 6 months - 2 yrs of international voice process.

Responsibilities

• Be the primary point of contact for our Business-to-Business customers through Voice.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Skills

English fluency

Customer service mindset

Active email communication

Empathy and time management

Windows OS basics

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Support Associate - Voice Chennai, India Full-time Company Description Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach. Sutherland is now hiring dynamic individuals to join our team as Customer Support Associates. Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global B2B clients? If this sounds like you, we want you on our team!

Job Description

• Be the primary point of contact for our Business-to-Business customers through Voice.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and firstcontact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Qualifications

• Excellent communication skills in English
• Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent and above.
• 6 months -2yrsof international voice process.

Additional Information

• Job Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
• Shift: Rotational Night Shift Work from Office.