Walk-in | Customer Support Executive | International Non Voice | Contract Base

IntouchCX; Electronic City; On-site; INR 279,000 - 391,000; Part time

Benefits offered by this job

2-way Cab Facility + Food

Rotational Shifts

Job summary

IntouchCX is hiring a Customer Service Associate (CSA) - Non-Voice on a contract basis in Electronic City, Bangalore. The role focuses on resolving technical issues via email, empathic customer interactions, and proactive engagement to meet client needs.

Shifts are rotational and include days, afternoons, evenings, weekends and holidays. The CSA will leverage their troubleshooting experience to provide tailored solutions, contribute feedback to improve client services, and maintain high service

Qualifications

• Above average verbal and written communication skills.

Responsibilities

• Provide support and resolve technical issues via email and other electronic communications.
• Build credibility and trust with customers by empathizing and communicating clearly.
• Proactively understand customer needs and respond promptly to resolve issues.
• Apply advanced troubleshooting techniques to tailor solutions.

Skills

Verbal & written communication

Empathy

Troubleshooting

Time management

PC literacy

Policy adherence

Job description

The role of the Customer Service Associate (CSA) - Non-Voice (contract ROLE), will be responsible

for:

• Providing support and resolve technical issues via email and other electronic communications

• Building credibility and trust with the customer by empathizing with their problem in words

• Proactively understanding their needs and responding promptly to resolve their issue

• Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs

• Leveraging their experience to provide feedback to the team on how to improve client services

• Driving customer communication during critical events & responsibilities

Critical skills:

• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation

• Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs

• Ability to work in a fast-paced, hectic, changing environment

• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

• Ability to operate a personal computer

• Ability to adhere to all organizational policies and procedures

• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.

Perks and benefits

Location: Electronic City, Phase 1, Bangalore

Shift Timings: Rotational Shifts

• 2-way Cab Facility + Food

Interview Details

Reference : HR Chaitanya

Venue: Intouch CX 92/1 B, Electronic City Phase 1

Time: 10Am-3Pm (Monday - Friday)

Mobile number: 8147091044