Walk-in | Customer Service Specialist

ADP Private Limited; Hyderabad; Hybrid; INR 350,000 - 520,000; Full time

Job summary

ADP Private Limited seeks a client-facing International Voice Process Executive with 2 to 7 years of experience to interact with global clients and deliver a superior customer experience. You will handle international calls (US/UK/AU regions), understand client requirements and provide timely resolutions with empathy and efficiency.

The role demands excellent spoken English, strong interpersonal skills, and the ability to manage difficult conversations.

Qualifications

• Graduate in any discipline.
• 2–7 years of experience in International Voice / client-facing roles.
• Excellent spoken English with neutral/global accent.
• Ability to work night/rotational shifts.

Responsibilities

• Act as primary contact for international clients via voice calls.
• Handle inbound/outbound customer interactions professionally.
• Understand client requirements and provide timely resolutions.
• Ensure high levels of customer satisfaction through quality service.
• Build and maintain client relationships through effective communication.
• Document customer interactions and updates in CRM systems.
• Meet or exceed defined performance metrics (AHT, FCR, CSAT, QA scores).
• Identify opportunities for process improvement or upselling.
• Escalate critical or unresolved issues to appropriate teams.

Skills

Excellent English

Client handling

Active listening

Problem solving

Night shifts

Education

Graduate in any discipline

2–7 years International Voice experience

Job description

Role Overview

We are seeking a client-facing International Voice Process Executive with 2 to 7 years of experience who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficiency.

Key Responsibilities

• Serve as the primary point of contact for international clients (US/UK/AU regions) via voice calls
• Handle inbound/outbound customer interactions with professionalism and clarity
• Understand client requirements and provide accurate, timely resolutions
• Ensure high levels of customer satisfaction (CSAT) through quality service
• Build and maintain strong client relationships through effective communication
• Document customer interactions and updates in CRM systems
• Meet or exceed defined performance metrics (AHT, FCR, CSAT, QA scores)
• Identify opportunities for process improvement or upselling (if applicable)
• Escalate critical or unresolved issues to appropriate teams

Required Skills

• Excellent spoken English with neutral/global accent
• Strong client-handling and interpersonal skills
• Ability to manage difficult conversations professionally
• Active listening and problem-solving abilities
• Ability to work in night/rotational shifts

Qualifications

• Graduate in any discipline
• Mandatory -2 to 7 years of experience in International Voice / Client-Facing roles