Walk-in | Customer Service Executive - Banking Process

TP; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Teleperformance in Malad West, Mumbai is seeking a Customer Support / Customer Care associate. The role handles inbound calls to understand customer credit card needs and provide appropriate solutions, while delivering professional, efficient service to all clients.

Preferred candidates have graduation and a minimum of 6+ months experience, with strong communication and problem-solving skills. Shifts run 6:30 am to 8:30 pm with rotating weekoffs.

Qualifications

• Minimum 6+ months experience
• Graduation is mandatory
• Strong problem solving skills
• Excellent communication skills

Responsibilities

• Inbound calls from customers to understand and provide Credit card related appropriate solutions to their requirement.
• Professional and efficient customer service to all the clients involved.

Skills

Excellent communication skills

Strong problem solving skills

Education

Graduation is mandatory

Job description

****PLEASE READ THE JOB POST BEFORE APPLYING ****

Profile : Customer Support / Customer Care

Location : Malad (West)

Shift Timings : 6.30 am to 8.30 pm (Any 9 hours shift),

Rotational Weekoff (Any 2 days)

Job Description:

• Inbound Calls from customers to understand and provide Credit card related appropriate solutions to their requirement.
• Professional and efficient customer service to all the clients involved.

Preferred Candidate:

• Minimum 6+ months experience
• Graduation is Mandatory
• Strong Problem Solving Skills
• Excellent Communication skills

Teleperformance

Aspee House, Opposite IOB Bank,

Marve Road, Mahila College Chowk,

Malad West, Mumbai 400064.