Walk-in | Customer Service Executive

Stuba; Pune District; Hybrid; INR 279,000 - 391,000; Full time

Job summary

Stuba in Pune is seeking a Customer Service Executive to support Operations. You will assist customers, handle routine queries, coordinate with hotels and suppliers, and escalate complex issues to the Team Leader. This is a permanent, specialist role in a fast-paced travel operations team.

You should be detail-oriented with strong communication, problem-solving skills, and the ability to work in shifts. A willingness to learn and grow within the global travel industry is essential.

Qualifications

• Minimum 1–2 years of customer service experience.
• Experience in travel industry is preferred.
• Strong verbal and written communication skills.
• Willingness to work in rotational shifts and office attendance.
• Proficiency in MS Office and CRM systems is an advantage.

Responsibilities

• Support daily customer service operations and ensure timely and accurate assistance.
• Respond professionally to customer inquiries via phone, email, chat, and other channels.
• Handle routine queries and issues, escalating complex cases to the Team Leader when required.
• Coordinate with internal teams, hotels, suppliers, and partners to resolve customer and booking concerns.
• Maintain accurate records of customer interactions, cases, and resolutions in CRM and operational systems.
• Follow established processes, service standards, and escalation procedures.
• Share recurring issues and feedback with the Team Leader to support process improvements.
• Participate in team meetings, training sessions, and other team initiatives.
• Maintain a positive, professional, and solution‑oriented approach in all interactions.
• Take ownership of assigned cases and personal targets while supporting team goals.
• Follow company policies, procedures, and business standards at all times.

Skills

Customer service

Travel industry

Communication

Team collaboration

Rotational shifts

Tools

MS Office

CRM systems

Job description

POSITION DESCRIPTION :: Customer Service Executive

DEPARTMENT :: Operations

LEVEL :: Specialist

EMPLOYMENT TYPE :: Permanent

LOCATION :: Aundh Pune, India

ROLE SUMMARY ::

Join a dynamic team committed to delivering high standards of service in the global travel industry. As we expand our presence in India, we are seeking a Customer Service Executive to support the Team Leader in ensuring smooth daily operations and a positive customer experience. In this role, you will assist customers, handle routine queries and issues, coordinate with internal teams and partners, elevate complex cases to the Team Leader when required, and contribute to overall operational efficiency. We are looking for a motivated, detail‑oriented, and customer‑focused individual with strong communication and problem‑solving skills. The ideal candidate should be eager to learn, take responsibility for ownership, and work effectively in a fast‑paced, collaborative environment. This is an excellent opportunity to develop my expertise in the global travel industry, gain valuable operational experience, and build a successful career with stuba. I am excited about the opportunity to learn, contribute to the organization, and grow professionally while gaining exposure to international travel operations.

KEY RESPONSIBILITIES ::

• Support daily customer service operations and ensure timely and accurate assistance.
• Respond professionally to customer inquiries via phone, email, chat, and other channels.
• Handle routine queries and issues, escalating complex cases to the Team Leader when required.
• Coordinate with internal teams, hotels, suppliers, and partners to resolve customer and booking concerns.
• Maintain accurate records of customer interactions, cases, and resolutions in CRM and operational systems.
• Follow established processes, service standards, and escalation procedures.
• Share recurring issues and feedback with the Team Leader to support process improvements.
• Participate in team meetings, training sessions, and other team initiatives.
• Maintain a positive, professional, and solution‑oriented approach in all interactions.
• Take ownership of assigned cases and personal targets while supporting team goals.
• Follow company policies, procedures, and business standards at all times.

QUALIFICATIONS & SKILLS ::

• Minimum 1-2 years of experience in customer service, preferably within the travel industry.
• Strong passion for delivering excellent customer service and creating positive customer experiences.
• Ability to adapt quickly and work effectively in a fast‑paced, dynamic environment.
• Strong verbal and written communication skills with a customer‑focused approach.
• Good problem‑solving skills with a proactive and solution‑oriented mindset.
• Ability to work effectively as part of a collaborative team.
• Willingness to work in rotational shifts and attend the office as required.
• Proficiency in MS Office tools, including Word, Excel, and Outlook.
• Experience with CRM systems or travel industry tools is an advantage.
• Reliable, proactive, and eager to learn and grow professionally.

WORK LOCATION & SCHEDULE ::

Place :: AundhPune

Working Days :: As per roster, with 2 weekly offs, including weekends and public holidays as applicable.

Working Hours :: Rotational shifts

Shift Coverage :: 24/7 operational support

Please note :: Working days, shift timings, and weekly offs may vary based on operational requirements and business needs.