Walk-in | Customer Care Executive

Muthoot Finance; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Muthoot Finance in Chennai invites applications for a Customer Care Executive. You will make 100+ telecalling activities daily to existing and prospective customers, pitch Gold Loan products, generate leads, and coordinate with branch staff to process documents.

You will follow up on leads, handle customer queries, maintain records, and build relationships for repeat business, gaining hands-on experience in gold loan operations and sales.

Qualifications

• Experience with telecalling and handling customers.
• Knowledge of gold loan products is beneficial.
• Ability to generate and convert leads.
• Strong communication and customer-service skills.

Responsibilities

• Make 100+ telecalling activities daily to existing and prospective customers and pitch suitable Gold Loan products.
• Generate Gold Loan leads by contacting inactive customers from the existing database and identifying potential customers through open-market activities.
• Follow up with leads, understand customer requirements, and ensure lead conversion.
• Coordinate with branch staff and managers for documentation, processing, and successful closure of customer requirements.
• Assist in customer service activities and resolve customer queries professionally.
• Support and supervise day-to-day customer service operations at the branch.
• Maintain customer records, follow-up details, and lead status accurately.
• Develop and maintain good relationships with customers to encourage repeat business and customer retention.
• Gain hands-on experience in Gold Loan operations, customer handling, sales, lead generation.

Job description

Customer Care ExecutiveJob Description:

• Make 100+ telecalling activities daily to existing and prospective customers and pitch suitable Gold Loan products.
• Generate Gold Loan leads by contacting inactive customers from the existing database and identifying potential customers through open-market activities.
• Follow up with leads, understand customer requirements, and ensure lead conversion.
• Coordinate with branch staff and managers for documentation, processing, and successful closure of customer requirements.
• Assist in customer service activities and resolve customer queries professionally.
• Support and supervise day-to-day customer service operations at the branch.
• Maintain customer records, follow-up details, and lead status accurately.
• Develop and maintain good relationships with customers to encourage repeat business and customer retention.
• Gain hands-on experience in Gold Loan operations, customer handling, sales, lead generation.

Contact Details

Name: Bharath

Phone: [phone] & 9514273632

Email: [e-mail]

Location: All Over Chennai, Tamil Nadu, India