Walk-in | Collection Executive

Transcom; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Transcom in Gurugram seeks a collections associate to manage the end-to-end collections process, ensuring timely payments from customers and maintaining accurate records in CRM systems. You will handle inquiries with professionalism and escalate issues when needed.

The ideal candidate has at least 6 months experience in collections or customer support, a solid understanding of US collection regulations, strong written and spoken communication, and the ability to work independently to meet

Qualifications

• 6 months experience in collections, customer support, or related field.
• Strong understanding of US collection processes and regulations.
• Excellent written and verbal communication skills for interactions with customers.
• Ability to work independently with minimal supervision while meeting productivity targets.

Responsibilities

• Manage the collections process from initial contact to final resolution, ensuring timely payment from customers.
• Utilise excellent communication skills to handle customer queries and concerns in a professional manner.
• Identify potential issues and escalation them to senior team members or supervisors when necessary.
• Maintain accurate records of all interactions with customers using CRM software (US Collection).
• Provide exceptional customer experience by resolving issues promptly and fairly.

Job description

Roles and Responsibilities

• Manage the collections process from initial contact to final resolution, ensuring timely payment from customers.
• Utilise excellent communication skills to handle customer queries and concerns in a professional manner.
• Identify potential issues and escalation them to senior team members or supervisors when necessary.
• Maintain accurate records of all interactions with customers using CRM software (US Collection).
• Provide exceptional customer experience by resolving issues promptly and fairly.

Desired Candidate Profile

• 6 months of experience in collections process, customer support, or a related field.
• Strong understanding of US collection processes and regulations.
• Excellent written and verbal communication skills for effective interaction with customers.
• Ability to work independently with minimal supervision while meeting productivity targets.