Walk-in | Branch Manager

Gujarat Travels Pvt. Ltd.; Mumbai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Gujarat Travels Pvt. Ltd. in Mumbai is seeking a dynamic Branch Manager to lead day-to-day operations of our Travels and Cargo division at the branch level.

You will oversee counter bookings, team coordination, and asset management, while driving revenue and ensuring top-notch customer satisfaction. You will blend strong operational leadership with a proactive sales mindset, resolving customer issues quickly and stepping out into the market for offline agent marketing and cash reconciliation as

Qualifications

• Strong leadership to guide branch teams and agents.
• Customer-first mindset and ability to resolve issues quickly.
• Ability to read branch metrics and drive revenue.
• Willingness to conduct field visits and agent meetings.

Responsibilities

• Oversee day-to-day branch operations for travels and cargo services.
• Own branch revenue targets for bookings, charters, and cargo.
• Handle customer grievances with empathy and speed; ensure timely resolution.
• Lead field marketing efforts and cash reconciliation with the team.
• Coordinate staff, manage shift handovers, and ensure smooth operations.
• Prepare MIS reports on branch volumes, revenues, trends, and bottlenecks.
• Track competitor activity and local market trends to suggest improvements.

Skills

Leadership

Customer obsession

Business acumen

Agility & field readiness

Education

Graduate or Post-graduate

Job description

We are looking for a dynamic, hands‑on, and results-driven Branch Manager to spearhead the day‑to‑day operations of our Travels and Cargo division at the branch level. In this role, you will act as the face of the branch, owning everything from counter bookings, team coordination, and asset management to revenue generation and customer satisfaction.

The ideal candidate blends strong operational leadership with an active sales mindset. You will not only manage branch staff and resolve customer grievances with empathy and speed but also step out into the market for offline agent marketing and cash collections. If you are a proactive problem solver with a flair for business growth and competitive intelligence, we invite you to lead our branch to new heights.

Job Responsibilities

1. Day-to-Day Operations & Asset Management: Oversee daily branch functioning for both passenger travels and cargo services, ensuring seamless booking workflows, counter management, and proper upkeep of branch assets.
2. Sales Target Achievement: Take complete ownership of branch‑level revenue and performance targets for both travels (ticket bookings/charters) and cargo shipments.
3. Customer Grievance & Query Resolution: Serve as the primary escalation point at the branch to handle, resolve, and close all customer queries, complaints, and disputes promptly and professionally.
4. Field Marketing & Cash Collection: Regularly step into the field (weekly/fortnightly) for offline agent marketing, relationship building, and timely cash collections/reconciliation.
5. Team Leadership & Coordination: Lead, motivate, and coordinate branch staff, fostering a collaborative team environment and ensuring smooth shift handovers and task execution.
6. MIS & Performance Reporting: Prepare, analyze, and submit accurate Management Information System (MIS) reports detailing branch volumes, revenues, trends, and operational bottlenecks.
7. Market Intelligence & Competitor Tracking: Actively monitor competitor trends, pricing strategies, and local activities in the transport/cargo sector, sharing timely insights and recommendations for service improvement.

Qualifications & Experience

• Experience: Minimum 2-3 years of proven experience in branch operations, retail/logistics management, transport operations, or team leadership.
• Relevant Experience: Experience in transport, logistics, travel/ticketing or a retail business is a strong advantage
• Leadership & People Skills: Strong people-handling capabilities with the ability to lead a diverse team, manage ground‑level pressure, and drive internal accountability.
• Customer Obsession: Exceptional interpersonal and conflict‑resolution skills with a customer‑first attitude.
• Business Acumen: Ability to read numbers, track branch metrics via MIS reports, and execute sales/marketing initiatives in the local market.
• Agility & Field Readiness: Willingness and aptitude for regular field visits, agent meetings, and financial reconciliation.
• Education: Graduate or Post‑graduate in any disciple

Location - Mumbai