Branch Manager- Client Servicing -Mumbai

Tradeindia; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Trade India, Infocom Network Pvt. Ltd., a leading B2B e-commerce platform, is seeking a Branch Leader to drive sales, client servicing, and team development across the Mumbai region.

The role emphasizes building key accounts, reducing churn, and expanding revenue through upselling and cross-selling while representing the company at client meetings and industry events. The ideal candidate will lead a branch team, achieve renewals and retention targets, and collaborate with product, support, and

Responsibilities

• Lead, coach, and motivate the branch team through field training, regular feedback, and performance reviews.
• Set clear goals for team members and ensure alignment with organizational objectives.
• Foster a culture of accountability, customer focus, and continuous improvement.
• Provide ongoing guidance to improve sales effectiveness, negotiation skills, and client engagement.

Job description

We, Trade India, Infocom Network Pvt. Ltd., is one of the largest and oldest B2B E- Commerce platforms that connects buyers and suppliers to create a customer driven global value chain of MSME's. Our Organization boast a substantial presence across India with thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market and our dedicated team comprising of highly skilled over 1600+ professionals, is the driving force behind our success.

Branch Leadership & Business Growth

• Recruit, train, and develop a high-performing sales and servicing team at the branch level.
• Drive branch-level growth and profitability by planning and executing business strategies.
• Ensure achievement of sales, renewals, and retention targets assigned by management.
• Identify opportunities for upselling, cross-selling, and account expansion with existing clients.
• Represent the company at key client meetings and industry interactions.

Client Servicing & Key Account Management

• Build and maintain strong, long-term relationships with key clients in the region.
• Act as an escalation point for high-value or critical accounts to ensure resolution and satisfaction.
• Monitor client usage and proactively identify risks of churn, taking preventive measures.
• Conduct periodic review meetings with clients to reinforce value delivery and strengthen partnerships.
• Promote adoption of new services, features, or offerings to maximize client value.

Team Leadership & Development

• Lead, coach, and motivate the branch team through field training, regular feedback, and performance reviews.
• Set clear goals for team members and ensure alignment with organizational objectives.
• Foster a culture of accountability, customer focus, and continuous improvement.
• Provide ongoing guidance to improve sales effectiveness, negotiation skills, and client engagement.

Operations & Reporting

• Oversee scheduling, time management, and productivity of the branch team.
• Ensure accurate reporting of client interactions, renewals, upselling activities, and sales metrics in CRM.
• Share timely performance updates and market intelligence with senior management.
• Maintain compliance with company policies, processes, and service standards.

Additional Expectations

• Stay updated with industry developments and competitor strategies to maintain a competitive edge.
• Collaborate with internal departments (product, support, and operations) to enhance client experience.
• Drive branch-level initiatives for process improvement and business efficiency.
• Take ownership of both revenue growth and client satisfaction in the assigned territory.
• Perform any other duties or responsibilities assigned by management from time to time.