Branch Manager (Commercial)

Boltcargo India Private Limited; Gurgaon; On-site; INR 4,000,000 - 6,500,000; Full time

Benefits offered by this job

Performance-Linked Incentive

Annual Performance Bonus

Mobile & Travel Reimbursements

Health Insurance

Career Advancement Opportunities

Job summary

Boltcargo India Private Limited in Gurgaon is seeking a Branch Manager to steer profitability, operational excellence, customer satisfaction, and business growth for the Gurgaon branch. You will lead sales, oversee branch operations, and build a high-performing team while ensuring compliance with company policies and achieving revenue targets.

Key duties include developing sales strategies across freight services, managing budgets, and monitoring KPIs such as GP, revenue, and collections.

Qualifications

• 8–15 years of experience in Freight Forwarding, Logistics, NVOCC, or Supply Chain Management.
• Minimum 3–5 years of experience leading a branch or profit centre.
• Strong understanding of international freight forwarding, customs clearance, transportation, and warehousing.
• Demonstrated success in business development and P&L management.

Responsibilities

• Develop and execute the branch's sales strategy to achieve revenue and gross profit targets.
• Acquire new customers across Ocean Freight, Air Freight, Customs Brokerage, Warehousing, Transportation, and Project Logistics.
• Strengthen relationships with existing customers and drive account growth.
• Identify new business opportunities within the NCR region.
• Represent Boltcargo at customer meetings, networking events, and industry forums.
• Oversee day-to-day branch operations to ensure efficient and timely execution of shipments.
• Coordinate with Pricing, Operations, Finance, and overseas partners to deliver seamless logistics solutions.
• Monitor shipment performance, service quality, and customer satisfaction.
• Prepare and manage the annual branch budget.
• Review branch profitability and implement corrective actions where required.
• Recruit, mentor, and develop branch employees.
• Foster a culture of accountability, collaboration, and customer focus.
• Maintain strong relationships with key customers and strategic accounts.
• Conduct regular business review meetings.
• Ensure compliance with all applicable regulations and company policies.
• Review branch performance through regular MIS reports and present monthly reviews.

Skills

Leadership

Negotiation

CRM Knowledge

Financial Acumen

Presentations

Logistics Knowledge

Communication

MS Office

Stakeholder Management

Education

Bachelor's degree in Business, Logistics, Supply Chain, Commerce, or a related field

Tools

CRM software

Microsoft Excel

Job description

The Branch Manager, reporting into Regional Manager North, will be responsible for the overall profitability, operational excellence, customer satisfaction, and business growth of the Gurgaon branch. The role requires a dynamic leader who can drive sales, manage branch operations, build a high-performing team, and ensure compliance with company policies while achieving branch revenue and profitability targets.

Business Development

• Develop and execute the branch's sales strategy to achieve revenue and gross profit targets.
  
• Acquire new customers across Ocean Freight, Air Freight, Customs Brokerage, Warehousing, Transportation, and Project Logistics.
  
• Strengthen relationships with existing customers and drive account growth.
  
• Identify new business opportunities within the NCR region.
  
• Represent Boltcargo at customer meetings, networking events, and industry forums.
  

Branch Operations

• Oversee day-to-day branch operations to ensure efficient and timely execution of shipments.
  
• Ensure high standards of customer service and operational efficiency.
  
• Coordinate with Pricing, Operations, Finance, and overseas partners to deliver seamless logistics solutions.
  
• Monitor shipment performance, service quality, and customer satisfaction.
  
• Resolve customer escalations promptly.
  
• Achieve branch revenue, gross profit, and EBITDA targets.
  
• Prepare and manage the annual branch budget.
  
• Monitor branch expenses and optimize operational costs.
  
• Ensure timely invoicing and collections while maintaining healthy debtor ageing.
  
• Review branch profitability and implement corrective actions where required.
  
• Recruit, mentor, and develop branch employees.
  
• Set individual performance goals and conduct regular reviews.
  
• Foster a culture of accountability, collaboration, and customer focus.
  
• Ensure adequate training and professional development for team members.
  

Customer Relationship Management

• Maintain strong relationships with key customers and strategic accounts.
  
• Conduct regular business review meetings.
  
• Improve customer retention and identify opportunities for cross-selling and upselling.
  
• Ensure high customer satisfaction through proactive engagement.
  

Compliance & Governance

• Ensure compliance with all applicable customs regulations, DGFT requirements, GST provisions, and company policies.
  
• Maintain proper documentation and operational controls.
  
• Ensure adherence to internal audit requirements and risk management practices.
  

Reporting & MIS

• Review branch performance through regular MIS reports.
  
• Monitor KPIs related to sales, operations, profitability, collections, and customer service.
  
• Present monthly business reviews to senior management with action plans for continuous improvement.
  

Key Performance Indicators (KPIs)

• Branch Revenue
  
• Gross Profit (GP)
  
• EBITDA
  
• New Customer Acquisition
  
• Customer Retention Rate
  
• Collection Efficiency and Debtor Ageing
  
• Operational Accuracy and On-Time Performance
  
• Customer Satisfaction
  
• Employee Productivity and Retention
  

Requirements

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain, Commerce, or a related field.
  

Experience

• 8–15 years of experience in Freight Forwarding, Logistics, NVOCC, or Supply Chain Management.
  
• Minimum 3–5 years of experience leading a branch or profit centre.
  
• Strong understanding of international freight forwarding, customs clearance, transportation, and warehousing.
  
• Demonstrated success in business development and P&L management.
  

Required Skills

• Leadership and people management.
  
• Financial and commercial acumen.
  
• Strong negotiation and presentation skills.
  
• Customer relationship management.
  
• Knowledge of Ocean Freight, Air Freight, Customs Brokerage, and multimodal logistics.
  
• Problem-solving and decision-making ability.
  
• Excellent communication and stakeholder management.
  
• Proficiency in CRM systems and Microsoft Office.
  

Desired Competencies

• Entrepreneurial mindset with strong ownership.
  
• Ability to manage a branch as an independent profit centre.
  
• High integrity and accountability.
  
• Strong analytical and planning skills.
  
• Ability to work under pressure and meet business targets.
  
• Results-oriented with a focus on sustainable growth.
  
• Performance-Linked Incentive
  
• Annual Performance Bonus
  
• Mobile & Travel Reimbursements (as per company policy)
  
• Health Insurance
  
• Career Advancement Opportunities within a fast-growing logistics organization
  

Why Join Boltcargo?

• Lead one of the company's key branches in the National Capital Region.
  
• Opportunity to build and grow a profitable business unit.
  
• Exposure to global freight forwarding and integrated supply chain solutions.
  
• Entrepreneurial work culture with high visibility and decision-making authority.
  
• Strong growth opportunities in a rapidly expanding organization.