Walk-in | Azure L3 Cloud Support Engineer / Azure Cloud SME
Infogrowth
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Job summary
Infogrowth is hiring an Azure L3 Cloud Support Engineer in Mumbai. The role involves acting as the final escalation point for Azure incidents, diagnosing complex issues, and leading root cause analysis.
Candidates should have 6-10+ years of experience and a bachelor's degree in Computer Science or related field. The position offers both work from office and hybrid models.
Qualifications
- 6-10+ years of experience in Azure support roles.
- Strong knowledge of Azure services and troubleshooting methods.
Responsibilities
- Act as Level 3 / Final Escalation Point for Azure incidents.
- Diagnose and resolve complex Azure infrastructure issues.
- Perform deep-dive troubleshooting across Azure services.
- Lead Root Cause Analysis (RCA) and implement preventive actions.
- Mentor L1/L2 Engineers.
Skills
Education
Job description
Hiring: Azure L3 Cloud Support Engineer / Azure Cloud SME
Location: Mumbai
Experience: 6-10+ Years
Domain: Cloud Infrastructure / Managed Services / Enterprise Support
Notice Period: Immediate Joiners / 15-30 Days Preferred
Working Model: Work From Office / Hybrid
- Act as Level 3 / Final Escalation Point for Azure incidents and service outages
- Diagnose and resolve complex Azure infrastructure and platform issues
- Perform deep-dive troubleshooting across Azure Compute, Networking, Storage, and PaaS services
- Handle Azure VMs, VMSS, AKS, App Services, Azure SQL, Cosmos DB, Functions, and Load Balancers
- Configure and troubleshoot VNet Peering, NSG, Azure Firewall, Application Gateway, and ExpressRoute
- Lead Root Cause Analysis (RCA) and implement preventive actions
- Design and review High Availability, Disaster Recovery, and Resiliency solutions
- Optimize Azure environments for performance, security, and cost management
- Implement Azure Governance, RBAC, Policies, and Security Best Practices
- Work with Azure Monitor, Log Analytics, and Application Insights for monitoring and observability
- Automate operational tasks using PowerShell, Azure CLI, ARM/Bicep, or Terraform
- Collaborate with Microsoft Support for critical production issues
- Review production changes, deployments, and cloud migration activities
- Mentor L1/L2 Engineers and contribute to technical documentation and knowledge base
- Microsoft Azure (IaaS & PaaS)
- Azure Virtual Machines (VMs)
- Azure Kubernetes Service (AKS)
- Azure Networking
- Azure Firewall / NSG / Load Balancer
- Azure Application Gateway
- ExpressRoute / VPN Connectivity
- Azure Storage Services
- Azure SQL / Cosmos DB
- Azure Functions / App Services
- Microsoft Entra ID (Azure AD)
- RBAC / IAM
- Key Vault / Defender for Cloud
- Azure Monitor / Log Analytics / App Insights
- PowerShell / Azure CLI
- ARM Templates / Bicep / Terraform
- Incident Management & RCA
- Cloud Security & Governance
- Production Support & Troubleshooting
Bachelors Degree in Computer Science / IT or related field
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