Walk-in | Apprentice - HR Operations

Tejas Networks Ltd.; Bengaluru; Presencial; INR 167 000 - 234 000; Tempo integral

Resumo da oferta

Tejas Networks Ltd. seeks an HR Operations & HR Tech Apprentice to support the Shared Services HR model. You will be the first point of contact for employee queries, assist in HR operations, and contribute to data-driven insights and service excellence.

The role covers onboarding, lifecycle processes, HRMS updates, payroll coordination, and governance. Strong communication, Excel skills, and interest in HR technology are preferred for this apprenticeship in Bengaluru.

Qualificações

• Clear communication and stakeholder management skills required.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Excel, PowerPoint, and HR systems preferred.
• Interest in HR technology, analytics, and digital transformation.

Responsabilidades

• Handle employee queries via the HR service desk, emails, and HRMS.
• Support onboarding, transfers, exits, and documentation processes.
• Assist in HR process digitization, automation, and ticketing system management.
• Generate HR reports, dashboards, and workforce analytics.
• Maintain confidentiality and ensure data accuracy and compliance.

Conhecimentos

Communication

Stakeholder management

Analytical thinking

Problem solving

Formação académica

BBA

BCA

MBA (HR)

MSW

Ferramentas

MS Excel

PowerPoint

Descrição da oferta de emprego

Role & responsibilities

Role Purpose

The HR Operations & HR Tech Apprentice supports the delivery of high-quality employee services through the organization's Shared Services HR model. The role acts as the first point of contact for employee queries, assists in HR operations, leverages HR technology platforms, supports process automation initiatives, and contributes to service excellence through efficient case management and data-driven insights.

Key Responsibilities HR Operations

• Manage employee queries through the Ask HR service desk, ticketing platform, email, and HRMS.
• Perform query intake, triage, categorization, and routing to appropriate SMEs.
• Support employee lifecycle processes including onboarding, transfers, confirmations, exits, and documentation.
• Maintain employee records, HRMS updates, and data accuracy.
• Coordinate payroll, benefits, leave, attendance, and employee services administration.
• Track service requests and ensure adherence to defined SLA/TAT commitments.
• Escalate complex or policy-related matters to relevant HR SMEs or HRBPs.

HR Technology & Automation

• Support HRMS administration and employee self-service platforms.
• Assist in HR process digitization, workflow automation, and ticketing system management.
• Monitor system transactions, tickets, dashboards, and service metrics.
• Support chatbot, AI, and HR technology enhancement initiatives.
• Generate HR reports, dashboards, and workforce analytics.
• Conduct testing and user acceptance support for HR system enhancements.

Employee Experience & Service Excellence

• Provide timely and professional responses to employee inquiries.
• Facilitate communication regarding HR policies, processes, and programs.
• Ensure high levels of employee satisfaction through quality service delivery.
• Support employee engagement and awareness initiatives.
• Maintain confidentiality while handling sensitive employee information.

Governance & Compliance

• Ensure compliance with organizational policies, labour regulations, and data privacy standards.
• Maintain audit-ready documentation and process records.
• Support periodic audits and governance reviews.
• Follow escalation protocols for sensitive employee matters.

Learning Exposure

• HR Operations
• Payroll Administration
• Benefits Management
• HRIS / HRMS
• Shared Services Delivery
• HR Analytics & Reporting
• Employee Experience
• Process Excellence & Automation
• AI and Digital HR Solutions
• HR Compliance & Governance

Eligibility

• BBA, BCA, MBA (HR), MSW, MHRM, Labour Welfare, or related discipline.
• Strong communication and stakeholder management skills.
• Good analytical and problem-solving abilities.
• Proficiency in MS Excel, PowerPoint, and HR systems preferred.
• Interest in HR technology, analytics, and digital transformation.

Success Measures (KPIs)

• First Contact Resolution Rate
• Ticket Closure within SLA
• Employee Satisfaction Score
• Data Accuracy and Compliance
• HRMS Transaction Accuracy
• Automation / Improvement Suggestions Implemented
• Dashboard & Reporting Timeliness
• Process Documentation Quality

Preferred candidate profile

Education: BBA / MBA in Human Resources