VRM - Associate - MHD

Paytm Payments Services; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Paytm Payments Services seeks a Virtual Relationship Manager to build and nurture enterprise client relationships, manage accounts, and drive growth through strategic engagement.

You will align with sales, technical and merchant service teams to deliver customized solutions and report on client metrics like retention and satisfaction. Willingness to work in rotational day shifts with rotational weekly offs is required.

Qualifications

• Bachelor’s degree; domain-specific expertise is an advantage.
• Strong communication and interpersonal skills for remote engagement.
• Provide merchant support by Outbound/ Inbound call and Email
• Proficiency in CRM tools, virtual platforms and MS Office is an added advantage.
• Experience in account management, sales, or customer success for enterprise segments.
• Leadership ability to manage cross-functional teams and drive strategic initiatives.

Responsibilities

• Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
• Develop and execute account management strategies to grow business and engage merchants effectively.
• Understand clients’ business needs and act as the main point of contact for escalations and problem resolution.
• Lead cross-functional teams to deliver customized solutions and ensure client expectations are met.
• Collaborate with sales, technical, and merchant service teams to optimize client experience.
• Provide regular reporting on client metrics such as retention, satisfaction scores, and business growth.
• Advocate for clients internally, communicating feedback to improve products or services.

Job description

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role – Virtual Relationship Manager (VRM)

A Virtual Relationship Manager is responsible for building and maintaining strong relationships with large business clients, managing accounts, and driving business growth through strategic client interactions. The role combines elements of sales, customer success, and stakeholder management for enterprise-level clients.

Key Responsibilities

• Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
• Develop and execute account management strategies to grow business and engage merchants effectively.
• Understand clients’ business needs and act as the main point of contact for escalations and problem resolution.
• Lead cross-functional teams to deliver customized solutions and ensure client expectations are met.
• Collaborate with sales, technical, and merchant service teams to optimize client experience.
• Provide regular reporting on client metrics such as retention, satisfaction scores, and business growth.
• Advocate for clients internally, communicating feedback to improve products or services.

Desired Skills and Qualifications

• Bachelor’s degree; domain-specific expertise is an advantage.
• Strong communication and interpersonal skills for remote engagement.
• Provide merchant support by Outbound/ Inbound call and Email
• Proficiency in CRM tools, virtual platforms and MS Office is an added advantage. Experience in account management, sales, or customer success for enterprise segments.
• Leadership ability to manage cross-functional teams and drive strategic initiatives.
• Proficiency in CRM systems and data-driven account management techniques. Problem-solving skills and the ability to deliver “out of the box” solutions to complex business issues.
• Should be willing to work in rotational day shifts with rotational weekly off.