VRM Associate- Bangalore

Paytm Payments Services; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Paytm Payments Services is seeking a Virtual Relationship Manager to build and manage enterprise client relationships, drive retention and growth, and coordinate cross-functional teams for tailored solutions. The role emphasizes remote engagement, strong communication, and data-driven account management to enhance merchant outcomes.

Responsibilities include client escalation handling, cross-functional collaboration with sales, tech, and merchant services, and regular performance reporting on

Qualifications

• Bachelor’s degree; domain-specific expertise is an advantage.
• Strong communication and interpersonal skills for remote engagement.
• Provide merchant support by Outbound/ Inbound call and Email
• Proficiency in CRM tools, virtual platforms and MS Office is an added advantage.
• Experience in account management, sales, or customer success for enterprise segments.
• Leadership ability to manage cross-functional teams and drive strategic initiatives.
• Proficiency in CRM systems and data-driven account management techniques.
• Problem-solving skills and the ability to deliver out of the box solutions to complex business issues.

Responsibilities

• Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
• Develop and execute account management strategies to grow business and engage merchants effectively.
• Understand clients’ business needs and act as the main point of contact for escalations and problem resolution.
• Lead cross-functional teams to deliver customized solutions and ensure client expectations are met.
• Collaborate with sales, technical, and merchant service teams to optimize client experience.
• Provide regular reporting on client metrics such as retention, satisfaction scores, and business growth.
• Advocate for clients internally, communicating feedback to improve products or services.

Skills

Account management

Relationship building

Sales

Communication

CRM tools

MS Office

Stakeholder management

Education

Bachelor’s degree

Tools

CRM systems

MS Office

Job description

About the role

A Virtual Relationship Manager is responsible for building and maintaining strong relationships with large business clients, managing accounts, and driving business growth through strategic client interactions. The role combines elements of sales, customer success, and stakeholder management for enterprise-level clients.

Key Responsibilities

• Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.


• Develop and execute account management strategies to grow business and engage merchants effectively.


• Understand clients’ business needs and act as the main point of contact for escalations and problem resolution.


• Lead cross-functional teams to deliver customized solutions and ensure client expectations are met.


• Collaborate with sales, technical, and merchant service teams to optimize client experience.


• Provide regular reporting on client metrics such as retention, satisfaction scores, and business growth.


• Advocate for clients internally, communicating feedback to improve products or services.

Desired Skills and Qualifications

• Bachelor’s degree; domain-specific expertise is an advantage.


• Strong communication and interpersonal skills for remote engagement.


• Provide merchant support by Outbound/ Inbound call and Email


• Proficiency in CRM tools, virtual platforms and MS Office is an added advantage.


• Experience in account management, sales, or customer success for enterprise segments.


• Leadership ability to manage cross-functional teams and drive strategic initiatives.


• Proficiency in CRM systems and data-driven account management techniques.


• Problem-solving skills and the ability to deliver \"out of the box\" solutions to complex business issues.


• Should be willing to work in rotational day shifts with rotational weekly off.

Why join us

• A collaborative output driven program that brings cohesiveness across businesses through technology


• Improve the average revenue per use by increasing the cross-sell opportunities


• A solid 360 feedback from your peer teams on your support of their goals


• Respect, that is earned, not demanded from your peers and manager

Compensation:

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it.

India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!