Urgent Hiring For Virtual Relationship Manager

Credicus Business Services; Navi Mumbai; On-site; INR 360,000 - 440,000; Full time

Job summary

Unity Small Finance Bank is seeking a Virtual Relationship Manager (VRM) to provide backend and virtual support to banking customers from Turbhe, Navi Mumbai. You will manage client relationships through digital channels to maximize satisfaction and retention.

The role requires graduation, at least 1 year VRM experience in banking or BFSI, and exceptional English communication including Versant score 5. You will uphold RBI guidelines and maintain accurate CRM logs.

Qualifications

• Graduation degree is mandatory.
• Minimum 1 year VRM experience in Banking or BFSI.
• Exceptional verbal and written English with Versant Score 5.
• Strong relationship management and problem-solving capabilities.

Responsibilities

• Handle inbound and outbound customer queries via phone and email.
• Assist customers with banking products, transactions, and account resolutions.
• Update and maintain accurate customer interaction logs in the CRM.
• Identify cross-selling opportunities for banking products to existing clients.
• Adhere strictly to RBI regulations and internal banking guidelines.

Skills

Relationship management

Problem solving

English communication

CRM usage

Education

Graduation

Tools

CRM

Job description

Job Description: Virtual Relationship Manager (VRM) - Unity Small Finance Bank

Location: Turbhe, Navi Mumbai

Shifts

Rotational shifts with rotational weekly offs

Role Objective

Provide backend and virtual support to banking customers. Manage client relationships through digital channels to maximize satisfaction and retention.

Key Responsibilities

• Handle inbound and outbound customer queries via phone and email.
• Assist customers with banking products, transactions, and account resolutions.
• Update and maintain accurate customer interaction logs in the CRM.
• Identify cross-selling opportunities for banking products to existing clients.
• Adhere strictly to RBI regulations and internal banking guidelines.

Candidate Requirements

• Education: Graduation degree is mandatory.
• Experience: Minimum 1 year of VRM experience within the Banking or BFSI sector.
• Communication: Exceptional verbal and written English, meeting Versant Score 5 standards.
• Skills: Strong relationship management and problem-solving capabilities.

Compensation

• CTC: Upto 4 LPA

Interview Process

1. Round 1: HR Screening
2. Round 2: Operations Interview (Face-to-Face)
3. Round 3: Client Final Interview (Face-to-Face)