VP - Non EB Claims

Keka Technologies Private Limited; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

BimaKavach is seeking an experienced VP - Non-EB Claims to oversee the Pan-India Non-EB Claims function. This strategic role drives end-to-end claims operations, settlements, and stakeholder relationships, with a focus on high-value and complex claims across India.

The ideal candidate has 10+ years in Non-EB claims and a proven track record of leading teams, improving processes, and ensuring regulatory compliance in a fast-paced environment.

Qualifications

• 10+ years in Non-EB insurance claims with leadership experience.
• Experience leading Pan-India teams.
• Strong knowledge of insurance regulations and claims processes.
• Excellent stakeholder management and negotiation skills.
• Proven ability to build scalable claims processes.

Responsibilities

• Lead and manage the Pan-India Non-EB Claims team, ensuring performance and service delivery.
• Oversee the complete claims lifecycle: evaluation, documentation, assessment, negotiation, settlement.
• Handle complex, high-value, escalated claims with timely resolution.
• Build and maintain relationships with insurers, surveyors, clients, and stakeholders.
• Drive adherence to policy terms, regulatory requirements, and internal processes.
• Establish and improve claims processes, SOPs, standards, and governance.
• Monitor performance metrics like TATs, ageing, settlements, escalations.
• Identify opportunities to improve efficiency and customer experience.
• Mentor and develop claims leaders across locations.
• Prepare and present reports and insights to senior management.

Skills

Non-EB insurance claims

Pan-India leadership

Stakeholder management

Negotiation

Analytical thinking

Decision making

Leadership

Process improvement

Communication skills

Problem-solving

Education

Bachelor’s degree in Insurance, Finance, Business, or related field

Job description

BimaKavach is reimagining how Indian businesses access protection — with technology, speed, and simplicity at the core of everything we do.

We proudly serve 6,000+ companies, including names like LG, The Whole Truth, Godrej Koerber, CleverTap, Wrogn, and SuperYou, and are backed by top investors like Waterbridge, Blume, Arali, and Eximius.

Our mission? To safeguard every Indian business by 2047.

Our mindset? Bold, fast-moving, and customer-obsessed.

Join us at BimaKavach and be part of a once-in-a-generation opportunity to reshape how insurance works for millions of businesses. Bring your expertise, curiosity, and ambition — and help build the future of SME insurance in India.

Job Overview:

We are seeking an experienced and strategic VP - Non-EB Claims to lead and manage our Pan-India Non-EB Claims function. The role involves overseeing end-to-end claims operations, driving efficient claim settlements, managing complex claims, and building strong relationships with insurers, surveyors, and clients. The ideal candidate will have 10+ years of experience in Non-EB claims and a proven track record of leading and managing teams across India.

Key Responsibilities:

• Lead and manage the Pan-India Non-EB Claims team, ensuring effective performance and service delivery.
• Oversee the complete claims lifecycle, including evaluation, documentation, assessment, negotiation, and settlement.
• Handle complex, high-value, and escalated claims while ensuring timely and efficient resolution.
• Build and maintain strong relationships with insurers, surveyors, clients, and other key stakeholders.
• Drive adherence to policy terms, regulatory requirements, and internal claims processes.
• Establish and improve claims processes, SOPs, service standards, and governance mechanisms.
• Monitor claims performance, TATs, ageing, settlements, escalations, and other key metrics.
• Identify opportunities to improve claims efficiency, customer experience, and operational effectiveness.
• Mentor and develop claims leaders and teams across locations.
• Prepare and present claims reports, insights, and performance updates to senior management.

Qualifications:

Education:

Bachelor’s degree in Insurance, Finance, Business, or a related field (preferred).

Experience

10+ years of proven experience in Non-EB insurance claims, with significant experience in leading teams across India.

Skills:

• Strong understanding of Non-EB insurance claims and industry practices.
• Proven experience in leading and managing Pan-India teams.
• Strong knowledge of insurance regulations, claims processes, and compliance requirements.
• Excellent stakeholder management, negotiation, and problem‑solving skills.
• Strong analytical and decision-making abilities.
• Excellent communication and leadership skills.
• Ability to build and scale claims processes and teams in a fast-paced environment.

Why Join BimaKavach?

• Work directly with leadership in a high-impact, strategic role
• Lead and shape the Pan-India Non-EB Claims function
• High ownership and visibility across business decisions
• Opportunity to build and scale claims frameworks from scratch