Sr. Relationship Manager (Retention & Cross-Sales)

BimaKavach; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

BimaKavach in Bengaluru seeks a Sr. Relationship Manager to own and grow B2B client relationships from onboarding to renewals, including cross-selling Employee Benefits and Non-EB lines. This field-driven role thrives on client interaction, problem-solving, and delivering structured insurance solutions.

You will visit 200+ clients annually, coordinate with product experts, and ensure seamless renewals, negotiations, and invoicing to drive revenue while maintaining high client satisfaction.

Qualifications

• Bachelor's degree in Business, Finance, Insurance or related field.
• 6+ years of experience managing corporate clients in insurance.
• Proven experience in commercial insurance with EB and Non-EB lines.
• Strong field sales experience and relationship management.
• Experience handling 200+ B2B clients in-person annually.

Responsibilities

• Build and nurture deep, long-term relationships with leadership teams with allocated clients.
• Understand each client's risk landscape and offer tailored insurance solutions across EB and non-EB lines.
• Lead end-to-end account servicing - onboarding, policy renewals, cross-sells, upsells, claims support, and ongoing consultation.
• Own your portfolio: make regular client visits (200+ annually), deliver exceptional service, and drive growth through trust and expertise.
• Generate cross-sales business from existing clients by presenting Employee Benefits and Non-Employee Benefits products and recommending policy upgrades or changes.
• Collaborate with internal product experts to solve client challenges and unlock new revenue opportunities.
• Ensure timely renewals, quote negotiations, and invoicing.
• Assist clients with claims processes in collaboration with internal claims specialists.

Skills

Communication

Negotiation

Interpersonal skills

Self-motivation

Client portfolio management

B2B field sales

Education

Bachelor's degree in Business, Finance, Insurance or related field

Tools

MS Office

Job description

BimaKavach is reimagining how Indian businesses access protection - with technology, speed, and simplicity at the core of everything we do. We proudly serve 6,000+ companies, including names like BSNL, Daikin, The Whole Truth, and CleverTap, and are backed by top investors like Waterbridge, Blume, Arali, and Eximius.

Our mission? To safeguard every Indian business by 2047.

Our mindset? Bold, fast-moving, and customer-obsessed.

Join usat BimaKavach and be part of a once-in-a-generation opportunity to reshape how insurance works for millions of businesses. Bring your expertise, curiosity, and ambition - and help build the future of SME insurance in India.

Job Overview:

As a Sr. Relationship Manager, you'll own and grow relationships with our B2B clients - from onboarding to retention to renewals and cross-selling Employee Benefits (EB) and Non-EB lines. insurance products for our Bangalore location. Think of yourself as the strategic advisor and trusted partner helping Indian businesses protect what matters most. This is a high-impact, field-driven role - perfect for someone who thrives on physical client interaction, problem-solving, and bringing structured solutions to complex insurance needs.

Key Responsibilities:

• Build and nurture deep, long-term relationships with leadership teams with allocated clients.
• Understand each client's unique risk landscape and offer tailored insurance solutions across EB and non-EB lines.
• Lead end-to-end account servicing - onboarding, policy renewals, cross-sells, upsells, claims support, and ongoing consultation.
• Own your portfolio: make regular client visits (200+ annually), deliver exceptional service, and drive growth through trust and expertise.
• Generate cross-sales business from existing clients by presenting Employee Benefits and Non-Employee Benefits (cross sell) products and recommending policy upgrades or changes.
• Collaborate with internal product experts to solve client challenges and unlock new revenue opportunities.
• Ensure timely renewals, quote negotiations, and invoicing.
• Assist clients with claims processes in collaboration with internal claims specialists.

Qualifications: Bachelors in Business, Finance, Insurance or a related field.

Experience:

• 6+ years' of experience in managing corporate clients prima facie either in an insurance broking firm or direct general insurance company.
• Proven experience in commercial insurance with expertise in Employee Benefits (EB) and Non-Employee Benefits (Non-EB) insurance lines.
• Strong field sales experience and a demonstrated ability in relationship management.

Technical & Soft

• Skills: Excellent communication, negotiation, and interpersonal abilities.
• Self-motivated and capable of working independently while effectively managing a client portfolio.
• Having experience in handling and meeting 200 B2B clients in-person, annually.
• Consulted agents/brokers/direct clients across all LOB's.
• Technical knowledge - MS Office - Word, Excel and Outlook.