Voice Specialist | Customer Support | International BPO

Talent Acquaintance; Pune District; On-site; INR 300,000 - 520,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused technical support specialist in Pune. You will provide assistance via phone, email, or chat and resolve complex issues while maintaining product knowledge and documentation.

You will collaborate with internal teams, prioritize tasks in a fast-paced environment, and aim to continuously improve customer satisfaction through clear communication.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical Skills

Communication

Problem Solving

Analytical Thinking

Troubleshooting

Cross-functional Collaboration

Customer Support Tools

Tools

Customer Support Tools/Tech

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.