Voice Specialist | Customer Support | International BPO

Talent Acquaintance; Ernakulam; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in Kerala is seeking a customer support specialist to assist customers via phone, email or chat, with focus on resolving technical issues. You will collaborate with internal teams, develop product understanding, and document issues while maintaining high customer satisfaction in a fast-paced environment.

The role emphasizes strong communication, analytical troubleshooting, and prioritization; experience with support tools is beneficial, and you will contribute to continuous

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Strong technical skills

Excellent communication

Problem-solving

Ability to prioritize

Analytical troubleshooting

Cross-functional collaboration

Tools

Customer support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.