Voice Specialist | Customer Support | International BPO

Talent Acquaintance; Dadri; Sur place; INR 250 000 - 420 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a capable technical support specialist to assist customers via phone, email, or chat and to troubleshoot complex issues. You will collaborate with internal teams to implement effective solutions while maintaining up-to-date knowledge of our products and services.

The role emphasizes documenting technical issues and resolutions and continuously improving customer satisfaction through clear communication and timely responses.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsabilités

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Connaissances

Technical support

Customer service

Troubleshooting

Communication

Outils

CRM tools

Description du poste

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.