Voice Specialist | Customer Support | International BPO

Talent Acquaintance; Nagpur District; Presencial; INR 240 000 - 420 000; Tempo integral

Resumo da oferta

Talent Acquaintance in Nagpur seeks a customer support professional to provide technical assistance via phone, email or chat. You will troubleshoot issues, collaborate with internal teams, and document resolutions while maintaining thorough product knowledge.

Join a team focused on clear communication, fast problem-solving, and continuous improvement in customer satisfaction. This role is based in Nagpur with standard full-time hours.

Qualificações

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsabilidades

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Conhecimentos

Technical skills

Communication

Problem solving

Prioritization

Customer tools

Descrição da oferta de emprego

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.