Voice Specialist | Customer Support | International BPO

Talent Acquaintance; Chennai District; Sur place; INR 350 000 - 520 000; Plein temps

Résumé du poste

Talent Acquaintance in India is seeking a skilled technical support specialist to assist customers via phone, email, or chat. You will troubleshoot issues, collaborate with internal teams, and maintain extensive product knowledge.

The role emphasizes clear communication and thorough documentation to continually improve customer satisfaction and support quality.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.

Responsabilités

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain thorough product knowledge.
• Create and maintain documentation of issues and resolutions.
• Improve customer satisfaction through effective communication.

Connaissances

Technical skills

Communication skills

Troubleshooting

Analytical thinking

CRM tools

Outils

CRM tools

Description du poste

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.