Voice Specialist | Customer Support | International BPO

Talent Acquaintance; Ghaziabad District; Presencial; INR 300.000 - 460.000; Jornada completa

Descripción de la vacante

Talent Acquaintance is hiring a technical support specialist in India to assist customers via phone, email or chat. You will apply strong technical knowledge to resolve issues and communicate clearly with users.

Role involves troubleshooting complex problems, collaborating with internal teams, maintaining product knowledge, and documenting resolutions to improve service quality. A fast-paced environment rewards proactive, customer-focused problem solvers.

Formación

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsabilidades

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Conocimientos

Technical skills

Communication

Problem-solving

Prioritization

Analytical thinking

Troubleshooting

Customer support tools

Cross-functional collaboration

Herramientas

Customer support tools

Descripción del empleo

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.