Voice Process Executive

Sellcraft Global Solutions; Gurugram District, Hyderabad; On-site; INR 200,000 - 320,000; Full time

Job summary

Sellcraft Global Solutions in Gurugram, Haryana, India seeks a customer support professional with strong communication and documentation skills to resolve complex customer issues. The role requires fluency in Gujarati and English, excellent written responses, and the ability to work both in a team and independently.

You will engage with customers, document issues clearly, and drive root-cause analysis to prevent defects, while using Windows, MS Office, and internet resources to support

Qualifications

• Communication skills in Gujarati & English (both written and verbal).
• Ability to communicate with customers, with customer centric mindset.
• Excellent documentation skills.
• Good comprehension skills - ability to clearly understand and state the issues customers present.
• Ability to concentrate follow customers issues without distraction to resolution.
• Good composition skills - craft grammatically correct, concise responses.
• Work successfully in a team environment as well as independently.
• Familiarity with Windows, Microsoft Office & Browsing Internet resources.
• Excellent typing skills.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Organized and detail-oriented.
• Resolving technical complex queries.
• Drive continuous improvement through root cause identification and defect elimination.

Responsibilities

• Resolve customer issues with a customer-centric mindset and accurate written responses.
• Communicate effectively with customers in English and Gujarati.
• Document issues clearly and concisely and maintain records.
• Identify root causes and work toward defect elimination.
• Collaborate with team or work independently to ensure timely resolutions.

Skills

Gujarati-English communication

Customer communication

Documentation

Written communication

Attention to detail

Teamwork

MS Office

Typing

Ownership

Root cause analysis

Defect elimination

Windows

Browsing internet

Education

Graduate

Tools

Microsoft Office

Windows OS

Job description

Educational Background:

Minimum Graduate

Role & responsibilities:

• communication skills in Gujrati & English (both written and verbal)
• Ability to communicate with customers, with customer centric mindset
• Excellent documentation skills
• Good comprehension skills - ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently
• Familiarity with Windows, Microsoft Office & Browsing Internet resources
• Excellent typing skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary Excellent
• Organized and detail-oriented
• Resolving Technical complex queries
• Drive continuous improvement through root cause identification and defectelimination