Voice Process Executive

IGT Solutions; Gurugram District; On-site; INR 305,000 - 365,000; Full time

Benefits offered by this job

Career growth opportunities

Professional work environment

Training and development support

Job summary

IGT Solutions Pvt. Ltd. is seeking a Customer Support Associate - Voice Process (Frontier Omni) in India. The role focuses on handling customer inquiries with strong communication and service orientation, especially for travel and airline-related queries.

Ideal candidates have at least 6 months of experience, graduate in any discipline, and the ability to work in a fast-paced environment. Salary up to ₹30,000 per month with training and development opportunities.

Qualifications

• Graduate in any discipline (Mandatory).
• Minimum 6 months of work experience.
• Prior experience in Travel/Airline industry will be preferred.
• Excellent verbal communication and customer handling skills.
• Comfortable working in a dynamic and fast-paced environment.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Assist customers with travel-related queries and service requests.
• Provide accurate information regarding bookings, policies, and services.
• Resolve customer concerns while maintaining high service standards.
• Ensure adherence to quality and productivity metrics.
• Maintain complete and accurate documentation of customer interactions.

Skills

Excellent communication

Customer handling

Typing speed 30 WPM

Typing accuracy 90%

Travel/airline industry experience

Education

Graduate in any discipline

Job description

HR Himanshu - 9711286592

5 Days working

We are looking for enthusiastic and customer-focused professionals to join our Frontier Omni Voice Process. The ideal candidate should have excellent communication skills and a passion for delivering outstanding customer service. Candidates with prior experience in the travel or airline industry will be preferred.

Job Title

Customer Support Associate - Voice Process (Frontier Omni)

Eligibility Criteria

• Graduate in any discipline (Mandatory)
• Minimum 6 months of work experience
• Prior experience in Travel/Airline industry will be preferred
• Excellent verbal communication and customer handling skills
• Comfortable working in a dynamic and fast-paced environment

Key Responsibilities

• Handle inbound and outbound customer interactions professionally
• Assist customers with travel-related queries and service requests
• Provide accurate information regarding bookings, policies, and services
• Resolve customer concerns while maintaining high service standards
• Ensure adherence to quality and productivity metrics
• Maintain complete and accurate documentation of customer interactions

Selection Criteria

• VET & VWT Score: 60+ (Mandatory)
• Typing Speed: Minimum 30 WPM
• Typing Accuracy: Minimum 90%

Compensation & Benefits

• Salary: Up to 30,000 per month
• Career growth opportunities
• Professional work environment
• Training and development support

Hiring Details

• Open Positions (HC): 25
• SPOC: Himanshu ( Atain HR)