Voice Process Executive

Integrated Kayakalp Global; Faridabad District; On-site; INR 134,000 - 257,000; Full time

Job summary

Integrated Kayakalp Global seeks a patient communications associate to manage calls, emails, and chats about appointments, billing, and insurance. You will coordinate scheduling in EHR/CRM systems and provide accurate information on procedures and policies.

The role emphasizes prompt issue resolution, precise record-keeping, HIPAA compliance, and proactive patient education; familiarity with Epic or Cerner is a plus, and 12th pass candidates with strong communication are encouraged to apply.

Qualifications

• 12th standard or equivalent educational qualification.
• Strong communication skills in English; patient-facing experience preferred.
• Experience in healthcare or customer service is advantageous.
• Familiarity with HIPAA and patient privacy practices.

Responsibilities

• Handle inbound/outbound calls, emails, and chats regarding appointments, services, billing, and insurance.
• Schedule, confirm, reschedule, and cancel patient appointments using EHR/CRM systems.
• Provide accurate details about procedures, office policies, service availability, and health information.
• Address patient complaints and billing discrepancies, escalating complex cases as needed.
• Maintain accurate patient records and document interactions and resolutions.
• Strictly follow HIPAA and privacy policies to protect PHI.
• Use EHR systems (Epic, Cerner) and CRM software for workflow efficiency.
• Provide appointment reminders and patient education to improve engagement.

Skills

Communication skills

Education

12th Pass

Tools

Epic

Cerner

EHR/CRM systems

Job description

Role & responsibilities

• Patient Communication: Handle inbound/outbound calls, emails, and chats regarding appointments, services, billing, and insurance.
• Appointment Management: Schedule, confirm, reschedule, and cancel patient appointments using EHR/CRM systems.
• Information Provider: Offer accurate details about procedures, office policies, service availability, and general health information.
• Issue Resolution: Address patient complaints, billing discrepancies, and concerns promptly and professionally, escalating complex cases when needed.
• Record Keeping: Maintain accurate patient records, documenting interactions, complaints, and resolutions.
• Confidentiality & Compliance: Strictly follow HIPAA and organizational privacy policies to protect patient health information (PHI).
• System Usage: Utilize Electronic Health Record (EHR) systems (like Epic, Cerner) and Customer Relationship Management (CRM) software.
• Proactive Support: Assist with appointment reminders, follow-ups, and patient education.

Preferred candidate profile

• 12th Pass
• Good Communication skills