Voice Process Executive

Nextmind Solutions; Bengaluru; On-site; INR 320,000 - 350,000; Full time

Benefits offered by this job

Joining bonus

One-way cab facility (up to 15km)

Variable pay

Job summary

Nextmind Solutions in Bengaluru is seeking a dedicated customer service associate to deliver people-focused interactions and build brand loyalty through exceptional, digital-first support. The role thrives in a fast-paced startup environment and values problem solving and customer empathy.

Responsibilities include handling inquiries across digital and voice channels, guiding users through technical issues, and contributing to revenue growth through excellent service.

Qualifications

• Graduate in any relevant field.
• Startup or fast-paced setting experience is a plus.

Responsibilities

• Provide exceptional support to ensure high levels of customer satisfaction.
• Address customer inquiries and resolve issues across digital and voice channels.
• Execute technical support tasks and troubleshoot basic user problems.
• Apply analytical problem-solving to improve the overall support experience.
• Integrate customer feedback to refine service quality and efficiency.
• Collaborate with dedicated teams to maintain digital trust and safety.
• Manage daily interactions with a focus on revenue generation and brand growth.

Skills

Customer service

Interpersonal skills

Communication skills

Analytical thinking

Adaptability

Education

Bachelor's degree

Job description

We are looking for a dedicated customer service associate to deliver people-focused customer interactions. The primary focus is to drive brand loyalty through exceptional service and digital-first support. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about helping others.

Key Responsibilities:

• Provide exceptional support to ensure high levels of customer satisfaction.
• Address customer inquiries and resolve issues across various digital and voice channels.
• Execute technical support tasks and troubleshoot basic user problems.
• Apply analytical problem-solving to improve the overall support experience.
• Integrate customer feedback to refine service quality and efficiency.
• Collaborate with dedicated teams to maintain digital trust and safety.
• Manage daily interactions with a focus on revenue generation and brand growth.

Location: Bengaluru, Bellandur, in-office

Experience: Graduate in any relevant field

Salary: Rs 3,20,000 Rs 3,50,000 per annum

Variable pay: Rs 25,000 Rs 35,000

Joining bonus: Rs 10,000

Transportation: One-way cab facility up to 15km

Skillset

• Strong interpersonal skills and a natural ability to ensure customer satisfaction.
• Excellent written and verbal communication skills.
• Analytical mindset with the ability to solve problems quickly.
• Adaptability to work in a dynamic, high-pressure environment.
• Bachelors degree in a relevant field of study.
• Previous experience in a startup or fast-paced setting is a plus.