Voice Process - Domestic (Freshers Welcome)

MindNudge; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Equity ownership

Five-day work week

Casual dress code

Job summary

FloatIQ is seeking a Voice Process professional for domestic support. Freshers welcome. The role requires excellent communication in Hindi and English (or any regional language) and offers opportunities to contribute in a dynamic fintech environment.

As part of a fast-growing marketplace for working capital, you will handle customer calls, maintain records, process orders, and ensure follow-up actions are completed, with potential equity ownership as part of the compensation package.

Qualifications

• Freshers Welcome with strong communication skills.
• Fluency in Hindi and English (or any regional language) is required.

Responsibilities

• Answer calls professionally to provide information about the FloatIQ platform to users.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
• Process orders and applications and follow up to ensure actions are completed.

Skills

Communication skills

Phone support

Customer service

Tools

CRM

Job description

Voice Process - Domestic (Freshers Welcome)

Full-time

FloatIQ is a marketplace for working capital, where customers get maximum discounts by making early payments to their suppliers.

We are on a mission to mobilize trapped working capital in companies so that customers can improve their profitability margins and their suppliers can improve their cashflow without the need for banks, lenders and invoice factoringintermediaries.

We see huge growth potential in front of us and are looking to build a strong team to join us on this exciting journey. If you are looking to make an impact through technology and shape the course of millions of small and medium businessesworldwide, this is your chance.

FloatIQ cultivates a culture of performance, collaboration and opportunity. Ours is a very dynamic, highly demanding work environment. Here, innovation isn't about another gadget. It’s about building cutting-edge technology to solve real world problems. This is high performance IT. Do you like:

• Little structure and hierarchy, few rules and an opportunity to define your own role.
• An opportunity to make significant contributions by wearing multiple hats and managing multiple parts of the business.
• A chance to build something meaningful at the intersection of two of the fastest-growing fields on the planet - finance and technology.
• To make some high-impact decisions, interact with executives, and simply “make a difference.”
• Unlimited advancement opportunity!

• Answer calls professionally to provide information about FloatIQ platform to its users.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Freshers Welcome.

Excellent communication in Hindi and English or any regional language.

This is a unique opportunity to join one of the fastest growing young financial technology companies and build something from the ground up. The position includes an excellent compensation package, equity ownership and more.

• We don't hire average. We pay top $ to top talent and/orsignificant chunk of the stock options so that you can share the upside of MindNudge's success.
• An intimate and informal office set-up that will make you feel at home
• Casual dress code everyday
• Five days working

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