VOICE PROCESS – CUSTOMER SERVICE EXECUTIVE

WNS; Pune District; On-site; INR 240,000 - 360,000; Full time

Job summary

WNS in Pune is seeking Customer Service Executives – Voice Process to join our team. You will be handling inbound and outbound calls, understanding customer queries, and delivering accurate information with a customer-first approach.

The role requires strong verbal English communication, a positive attitude, and the ability to resolve issues while meeting personal and team targets. Freshers are welcome to apply with good communication skills.

Qualifications

• 0–2 years of experience in Voice Process, BPO, Customer Service, or Call Center
• Freshers with good communication skills can apply
• Excellent English communication skills

Responsibilities

• Handle inbound and outbound customer calls
• Understand customer queries and provide appropriate solutions
• Assist customers with product, service, and process-related information
• Identify and resolve customer concerns effectively
• Escalate complex issues to the relevant team when required
• Maintain accurate records of customer interactions
• Meet individual and team performance targets
• Ensure a positive customer experience on every interaction

Skills

Verbal communication

Customer service

English proficiency

Job description

VOICE PROCESS – CUSTOMER SERVICE EXECUTIVE

Location: Pune

Experience: 0–2 Years

Employment Type: Full-Time

Working Days: 5 Days a Week

Weekly Off: 2 Rotational Week Off

Shift: Rotational Shifts

Job Role – Voice Process

We are looking for confident and customer-focused individuals to join our team as Customer Service Executives – Voice Process.

The ideal candidate should have excellent verbal communication skills, a positive attitude, and the ability to handle customer conversations professionally.

Key Responsibilities

• Handle inbound and outbound customer calls


• Understand customer queries and provide appropriate solutions


• Assist customers with product, service, and process-related information


• Identify and resolve customer concerns effectively


• Escalate complex issues to the relevant team when required


• Maintain accurate records of customer interactions


• Meet individual and team performance targets


• Ensure a positive customer experience on every interaction

Requirements

• 0–2 years of experience in Voice Process, BPO, Customer Service, or Call Center


• Freshers with good communication skills can apply


• Excellent English communication skills