Customer Service Executive – Voice Process

WNS; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

WNS in Pune is hiring Customer Service Executives for Voice Process roles in Magarpatta and Viman Nagar. Freshers or candidates with 0–2 years' experience are encouraged to apply, with strong English communication and computer basics.

You will handle inbound and outbound customer interactions, resolve queries, provide product information, and coordinate with internal teams while working in rotational shifts.

Qualifications

• 0–2 years of experience in Customer Service, BPO, Call Centre or related roles.
• Excellent spoken and written English communication.
• Basic computer knowledge and MS Office.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound/outbound customer interactions
• Resolve customer queries and complaints professionally
• Provide accurate product/service information
• Maintain customer interaction records
• Coordinate with internal teams for issue resolution
• Meet quality and performance targets

Skills

Strong English communication

MS Office skills

Education

Graduate / Undergraduate

Job description

Hiring: Customer Service Executives | Voice Process | Pune(Magarpatta & Viman Nagar)

Are you a fresher or have 0–2 years of experience and confident in communicating with customers?

We’re hiring Customer Service Executives for our Voice Process in Pune.

Who Should Apply?

• Graduate / Undergraduate candidates, as per company eligibility
• 0–2 years of experience in Customer Service, BPO, Call Centre or related roles
• Strong spoken and written English communication
• Basic computer knowledge & MS Office skills
• Good problem-solving and interpersonal skills
• Customer-focused attitude and willingness to learn
• Comfortable working in rotational shifts

Job Details

Location: Pune

Shift: Rotational

Working Days: 5 days/week

Weekly Off: 2 rotational week offs

Employment: Full-Time

Experience: 0–2 Years

Key Responsibilities

• Handle inbound/outbound customer interactions
• Resolve customer queries and complaints professionally
• Provide accurate product/service information
• Maintain customer interaction records
• Coordinate with internal teams for issue resolution
• Meet quality and performance targets

Freshers with excellent English communication skills are encouraged to apply!

Important: This opportunity is specifically for candidates who are comfortable with a voice/customer-facing role in Pune and rotational shifts. Please apply only if your profile matches the above requirements.

Feel free to share this opportunity with someone who fits the profile.