VMware Administrator

HTC Global; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HTC Global in Hyderabad, India seeks an L2 Server Virtualization Support specialist to provide advanced support for VMware vSphere, ESXi, and Hyper-V environments. You will optimize virtual infrastructure for availability, performance, and security.

You will provision and manage VMs, monitor capacity, conduct root-cause analyses, perform maintenance, and document procedures to empower L1 teams with reliable, scalable virtualization solutions.

Qualifications

• Experience with server virtualization tech like VMware vSphere, ESXi, and Hyper-V.
• Proficiency in VM provisioning, configuration, and management.
• Familiarity with SAN/NAS storage and networking concepts.
• Knowledge of monitoring tools (vROps, SolarWinds, Nagios) and performance tuning.
• Basic scripting (PowerShell, Python) for automation.

Responsibilities

• Provide advanced support for VMware and Hyper-V environments.
• Provision, configure, and manage VMs meeting performance/security standards.
• Monitor capacity and performance; perform health checks.
• Perform patching, maintenance, and incident management with L1 handoffs.
• Document troubleshooting steps and share knowledge.

Skills

VMware vSphere

ESXi

Hyper-V

VM provisioning

Monitoring tools

SAN/NAS storage

PowerShell

Python

English communication

Tools

VMware vRealize Operations

SolarWinds

Nagios

Job description

Job Summary:

The L2 Server Virtualization Support role is responsible for providing advanced support for server virtualization environments. This includes managing, troubleshooting, and optimizing virtualized systems to ensure high availability, performance, and security within platforms like VMware and Hyper‑V.

Key Responsibilities:

• Provide support for server virtualization platforms such as VMware vSphere, ESXi, and Microsoft Hyper‑V.
• Provision, configure, and manage virtual machines (VMs), ensuring they meet organizational performance and security standards.
• Monitor virtual infrastructure for capacity, performance, and stability, performing regular health checks and addressing any alerts.

Troubleshooting and Incident Management:

• Diagnose and resolve escalated issues related to virtualization, such as VM performance issues, connectivity issues, or hypervisor‑level problems.
• Handle incident escalations from the L1 team, working with cross‑functional teams to address issues impacting virtualized environments.
• Conduct root cause analysis for recurring issues, implementing preventative measures to reduce future incidents.

Performance Optimization:

• Optimize VM configurations (e.g., CPU, memory, storage) to align with application requirements and performance standards.
• Monitor resource utilization and identify opportunities for performance tuning and workload balancing within virtual clusters.
• Assist in capacity planning and scaling of virtual resources based on usage trends and future growth requirements.

Patching and Maintenance:

• Perform updates, patches, and maintenance activities on virtual infrastructure and hypervisors to ensure security and compliance.
• Schedule and conduct maintenance windows with minimal disruption to business operations, coordinating with IT and user teams.

Documentation and Knowledge Sharing:

• Document common troubleshooting steps, configurations, and best practices for virtualization environments, creating and maintaining a knowledge base for support teams.
• Provide guidance to L1 support teams on standard operating procedures and troubleshooting techniques for basic virtualization issues.

Skills & Qualifications:

• Experience with server virtualization technologies, specifically VMware vSphere, ESXi, and Microsoft Hyper‑V.
• Proficiency in VM provisioning, configuration, and management, including understanding resource allocation, snapshots, and storage.
• Familiarity with storage (SAN/NAS) and networking concepts as they relate to virtual environments.
• Knowledge of monitoring tools for virtualization (e.g., VMware vRealize Operations, SolarWinds, or Nagios) and experience with performance tuning.
• Basic scripting knowledge (e.g., PowerShell, Python) for automation of routine tasks and basic troubleshooting.
• Strong analytical and troubleshooting skills for diagnosing and resolving complex virtualization issues.
• Good communication skills in English to document processes, incident resolutions, and knowledge sharing.
• Relevant certifications, such as VMware Certified Professional (VCP) or Microsoft Certified: Azure Administrator, are preferred.