Technical Support Engineer

Cambridge Technology Solutions Ltd; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A Leading Technology Solutions Provider located in Hyderabad is seeking a Technical Support Engineer to manage VMware and Hyper-V environments, perform server maintenance, and ensure the integrity of storage systems. Candidates should have hands-on experience with virtualization platforms and SAN/NAS technologies, alongside excellent problem-solving skills. This role is crucial for ensuring smooth operations and addressing complex technical issues through collaboration with cross-functional teams.

Qualifications

• Hands-on experience with VMware, Hyper-V and other virtualization platforms.
• Strong knowledge of storage systems such as Dell, NetApp, and Hitachi.
• Basic understanding of networking concepts.
• Excellent problem-solving and communication skills.
• Experience with SAN and NAS technologies.

Responsibilities

• Manage and maintain VMware and Hyper‑V virtualization environments.
• Perform routine server maintenance, including patching and updates.
• Manage storage systems ensuring data integrity and availability.
• Provide hardware support and troubleshoot hardware issues.
• Collaborate with teams to design storage solutions.

Skills

VMware

Hyper-V

Nutanix AHV

SAN technologies

NAS technologies

Backup and recovery tools

Networking concepts

Problem-solving

Communication skills

Tools

Veeam

Commvault

Cisco SAN switch

Brocade SAN switch

Job description

Technical Support Engineer

• Manage and maintain VMware and Hyper‑V virtualization environments, ensuring smooth operations and troubleshooting issues.
• Perform routine server maintenance, including patching, updates, and performance monitoring.
• Manage storage systems, ensuring data integrity and availability.
• Provide hardware support, including diagnosing and resolving hardware‑related issues.
• Configure and manage SAN switches, ensuring optimal storage connectivity and performance.
• Manage and maintain SAN (Storage Area Network) and NAS (Network Attached Storage) environments, ensuring high availability and performance.
• Perform storage provisioning, zoning, and configuration of storage arrays and SAN switches.
• Monitor and optimize storage systems to ensure efficient utilization and performance.
• Troubleshoot and resolve complex issues related to storage infrastructure, including connectivity and performance problems.
• Implement and manage backup and disaster recovery solutions for storage systems.
• Collaborate with cross‑functional teams to design and implement storage solutions that align with business requirements.
• Conduct regular audits and capacity planning to ensure storage systems meet current and future needs.
• Maintain documentation for storage configurations, processes, and procedures.
• Manage and maintain backup and recovery systems to ensure data integrity and availability.
• Monitor and troubleshoot backup jobs, addressing failures and optimizing performance.
• Plan and execute Physical‑to‑Virtual (P2V) and Virtual‑to‑Virtual (V2V) server migration projects across diverse platforms.

Required Skills and Qualifications

• Hands‑on experience with VMware, Hyper‑V, Nutanix AHV and other virtualization platforms.
• Strong knowledge of storage systems from multiple OEMs such as Dell, NetApp, Hitachi, etc. and SAN switch configurations (Cisco & Brocade).
• Basic understanding of networking concepts and hardware troubleshooting.
• Excellent problem‑solving and communication skills.
• Basic knowledge of Active Directory and server management.
• Extensive experience with SAN and NAS technologies, including storage arrays and switches.
• Proficiency in storage provisioning, zoning, and performance tuning.
• Strong knowledge of backup and recovery tools (e.g., Veeam, Commvault).
• Experience with cross‑platform server migration tools and techniques.