Visa Assistant (Fresher / Junior)

Explera DMC International; Surat; On-site; INR 240,000 - 360,000; Full time

Job summary

Explera DMC International in Surat is hiring Visa Assistants to process and track visa files for travellers booking through Explera. Freshers and candidates with up to 2 years in visas or travel may apply, as full training is provided at our Surat head office.

You will verify documents, fill online applications, book appointments with VFS Global or consulates, and monitor each file until passport return. Proficiency in English, Hindi and Gujarati is preferred.

Qualifications

• Graduate in any discipline; final-year students may apply.
• Fresher, or up to 2 years in visas, travel or back-office work.
• Careful and accurate: you check every page twice.
• Comfortable with online forms, email and Excel or Google Sheets.
• Good English, Hindi and Gujarati.
• Able to work full-time from our Surat office; valid right to work in India

Responsibilities

• Document checking: verify passports, photos, financial docs vs checklists.
• Applications & appointments: fill online visa forms and book consulate appointments.
• Tracking & updates: maintain live tracker and inform agents daily until issue.
• Rules & confidentiality: follow embassy rules and protect traveller data.

Skills

Document checking

Visa documentation

Online visa applications

Customer communication

Excel tracking

Education

Graduate in any discipline

Tools

VFS Global

Job description

Prepare and track tourist and business visa files for travellers booked through Explera. Freshers welcome; full training given at our Surat head office.

About Explera DMC

Explera DMC is a premier Destination Management Company dedicated to delivering exceptional travel and event experiences worldwide. We operate with a global mindset while maintaining rigorous compliance standards, with all legal and statutory frameworks governed and fulfilled through our Hong Kong headquarters.

Role overview

We are hiring Visa Assistants for our Surat head office. Freshers and candidates with up to 2 years of visa or travel experience can apply: we train you on every visa we handle.

Indian travel agents book their clients' holidays in Thailand, Japan, South Korea, Indonesia and Hong Kong through Explera, and many travellers need a visa or an e-visa. You will check documents, fill applications, book appointments and track every file until the passport is back with the traveller.

Key responsibilities

1. Document checking

• Check passports, photos, bank statements, ITRs, salary slips, leave letters and itineraries against each country's checklist
• Spot missing or weak documents early and tell the travel agent exactly what is needed

2. Applications & appointments

• Fill online visa and e-visa applications accurately
• Book appointments with VFS Global, BLS or the consulate, and prepare cover letters and supporting documents
• Submit and collect passports, and keep them safe while in our care

3. Tracking & updates

• Keep a live tracker of every file, deadline and status
• Update travel agents and our holiday advisors every day until each visa is issued

4. Rules & confidentiality

• Follow each embassy's latest rules and fees, and update our checklists when they change
• Handle travellers' personal documents and data confidentially

Requirements

• Graduate in any discipline; final-year students may apply
• Fresher, or up to 2 years in visas, travel or back-office work
• Careful and accurate: you check every page twice
• Comfortable with online forms, email and Excel or Google Sheets
• Good English, Hindi and Gujarati
• Able to work full-time from our Surat office; valid right to work in India

Why join Explera DMC?

• Full training on visas for Asia, the Gulf and beyond
• A clear path to Visa Executive and operations roles
• Be part of a dynamic, growing DMC with a strong compliance culture
• Autonomy to own your role and drive process improvements

Skills

• Visa documentation
• Document checking
• Online visa applications
• VFS Global
• Excel tracking
• Customer communication

Languages

• English: Fluent
• Hindi: Fluent
• Gujarati: Conversational

Education

Graduate in any discipline (final-year students may apply)

Graduate in any discipline; final-year students may apply; Fresher, or up to 2 years in visas, travel or back-office work; Careful and accurate: you check every page twice; Comfortable with online forms, email and Excel or Google Sheets; Good English, Hindi and Gujarati; Able to work full-time from our Surat office; valid right to work in India