Holiday Advisor – Thailand DMC – Fresher

Explera DMC International; Surat; On-site; INR 180,000 - 240,000; Full time

Job summary

Explera DMC International is seeking a fresher Holiday Advisor for our Surat office to handle Thailand holiday enquiries and quotations for B2B travel agents by email and WhatsApp. No travel experience needed; excellent English and computer skills are essential.

You will assist with enquiries, prepare itineraries and quotations, coordinate with operations and suppliers, and support the team to convert enquiries into bookings while maintaining CRM records.

Qualifications

• Freshers welcome; graduate in any discipline.
• Excellent spoken and written English; with professional email-writing skills.
• 100% computer literacy; comfortable working on a computer all day.
• Good knowledge of Gmail, Microsoft Word, Microsoft Excel, Google Sheets, Google Drive and WhatsApp Web.

Responsibilities

• Email & partner communication: handle emails with travel agents and partners; draft professional emails; follow up on quotations and bookings; use WhatsApp for business.
• Holiday enquiries & quotations: understand client requirements, prepare itineraries and send quotations; coordinate with operations for rates and availability.
• Computer & system work: enter enquiries, quotations and bookings into CRM; use Excel/Sheets for calculations; work with Gmail and Google Workspace.
• Follow-up & sales support: follow up on pending quotations; maintain CRM records; assist seniors in converting enquiries into bookings.

Skills

Fluent English

Professional email communication

Typing

Computer literacy

Strong communication

Attention to detail

Education

Graduation in any discipline

Tools

Gmail

Microsoft Word

Microsoft Excel

Google Sheets

Google Drive

WhatsApp Web

CRM systems

Job description

Fresher role: handle Thailand holiday enquiries and quotations for B2B travel agents by email and WhatsApp, from our Surat office. No travel experience needed; excellent English and computer skills are essential.

About Explera DMC

Explera DMC is a premier Destination Management Company dedicated to delivering exceptional travel and event experiences worldwide. We operate with a global mindset while maintaining rigorous compliance standards, with all legal and statutory frameworks governed and fulfilled through our Hong Kong headquarters.

Role overview

Explera DMC is a B2B destination management company handling travel arrangements across Thailand and other Asian destinations. We work with travel agents, tour operators and international travel partners to provide hotels, transfers, sightseeing, tours, activities and complete ground-handling services.

We are looking for a smart, confident and highly computer-literate fresher to join our Thailand DMC team as a Holiday Advisor at our Surat office. You will communicate with B2B travel agents and help them prepare and coordinate Thailand holidays: receive travel enquiries, understand the requirements, prepare professional responses, coordinate with the relevant teams and suppliers, and help convert enquiries into bookings.

Previous travel industry experience is not mandatory. We are looking for the right attitude, communication skills, computer knowledge and willingness to learn. This is not a field-sales job: it is substantial computer-based work.

Key responsibilities

1. Email & partner communication

• Handle professional email communication with travel agents and business partners
• Read and understand travel enquiries accurately
• Draft clear, professional and grammatically correct emails
• Follow up with partners on quotations and bookings
• Keep professional communication on WhatsApp and other business platforms

2. Holiday enquiries & quotations

• Understand client requirements: destination, dates, number of passengers, hotel category and sightseeing
• Help prepare Thailand holiday itineraries
• Prepare and send quotations using company systems
• Coordinate with the operations and reservations teams for rates and availability
• Change quotations to match partner requirements

3. Computer & system work

• Work extensively on computers and web-based company systems
• Enter enquiries, quotations and booking information accurately into the CRM
• Use Microsoft Excel or Google Sheets for basic calculations and data management
• Work with Gmail, Google Workspace and other business software
• Keep accurate records and update enquiry status regularly

4. Follow-up & sales support

• Follow up on pending quotations
• Keep regular contact with travel agents
• Assist senior team members in converting enquiries into bookings
• Keep follow-up records in the CRM
• Meet daily response and follow-up targets

Requirements

• Freshers are welcome; graduate in any discipline
• Excellent spoken and written English, with professional email-writing skills
• Strong communication and interpersonal skills
• 100% computer literacy, and comfortable working on a computer for the entire working day
• Good knowledge of Gmail, Microsoft Word, Microsoft Excel, Google Sheets, Google Drive, web browsing and WhatsApp Web
• Fast and accurate typing, and a good understanding of basic Excel formulas and calculations
• Able to learn new software and CRM systems quickly, with good attention to detail
• Professional attitude and appearance, and willingness to work in the travel industry and learn Thailand products
• Preferred: smart and confident, a good writer, a fast learner, comfortable speaking with business clients, highly organised, proactive, able to handle several enquiries at once, and interested in travel, tourism and international destinations
• Your own laptop suitable for professional office work, your own smartphone and a reliable internet connection
• Able to work full-time from our Surat office; valid right to work in India

Laptop & mobile phone

The candidate must have their own laptop, smartphone and reliable internet connection, and be able to use WhatsApp / WhatsApp Web for business communication. Company systems, CRM access and official communication accounts are provided as required.

What you will learn

• Thailand destination knowledge
• Hotel contracting and rates
• Thailand sightseeing and activities
• Travel quotation preparation
• B2B travel sales and DMC operations
• CRM management
• Professional international email communication
• Travel agent relationship management
• FIT and group travel handling

Salary and how to apply

Salary will be discussed during the interview and confirmed in the written offer.

Why join Explera DMC?

Why join Explera DMC?

• Start your career in the international travel industry
• Learn directly from an experienced DMC team
• Work with travel agents and partners from different countries
• Develop professional English communication skills
• Gain practical experience in Thailand tourism
• Grow into Sales, Reservations, Operations or Destination Specialist roles

Skills

• Fluent English
• Professional email communication
• Computer literacy
• MS Excel
• Google Sheets
• Gmail
• Google Workspace
• CRM
• Internet research
• Customer communication
• Typing
• Basic sales
• Travel planning
• Attention to detail

Languages

• English: Fluent

Education

Graduate in any discipline

Freshers are welcome; graduate in any discipline; Excellent spoken and written English, with professional email-writing skills; Strong communication and interpersonal skills; 100% computer literacy, and comfortable working on a computer for the entire working day; Good knowledge of Gmail, Microsoft Word, Microsoft Excel, Google Sheets, Google Drive, web browsing and WhatsApp Web; Fast and accurate typing, and a good understanding of basic Excel formulas and calculations; Able to learn new software and CRM systems quickly, with good attention to detail; Professional attitude and appearance, and willingness to work in the travel industry and learn Thailand products; Preferred: smart and confident, a good writer, a fast learner, comfortable speaking with business clients, highly organised, proactive, able to handle several enquiries at once, and interested in travel, tourism and international destinations; Your own laptop suitable for professional office work, your own smartphone and a reliable internet connection; Able to work full-time from our Surat office; valid right to work in India