Virtual RM-VRM

HDFC Bank Limited; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

HDFC Bank Limited in Pune seeks a Virtual Relationship Manager to engage customers, promote digital banking, and deepen relationships through cross-selling. You will work within Virtual Relationship Banking to achieve portfolio benchmarks and deliver superior service.

The role requires a graduate with basic banking and communication certifications, strong sales sense, and a customer-centric mindset. You will report to the Virtual Relationship Banking Head and collaborate with regional sales

Qualifications

• Graduate degree or above with relevant banking exposure.
• Certification in Basic Banking and communications is preferred.
• Prior experience in relationship management or sales within banking is advantageous.

Responsibilities

• Engage with customers to promote digital banking and cross-sell bank products.
• Achieve portfolio objectives and maintain cross-sell targets.
• Call and contact customers, documenting interactions per policy.
• Ensure transactions and processes comply with audit guidelines.

Skills

Customer engagement

Sales acumen

Digital banking promotion

Relationship management

Compliance adherence

Education

Graduate

Job description

Job Title

Virtual Relationship Manager

Business Unit

Virtual Relationship Banking

Reporting To

Virtual Relationship Banking Head

Job Function and Role Type

Sales, Individual Role

Job Purpose

Engage regularly with customers to provide a superior digital experience and meet financial needs through bank products. Enhance customer relationships while promoting digital banking and achieving portfolio benchmarks.

Key Responsibilities

Customer Engagement

• Engage with portfolio customers per contact policy.
• Promote digital banking for superior service.
• Resolve customer queries accurately.
• Deepen relationships by cross-selling products.

Achievement of Portfolio Parameters

Meet defined portfolio objectives.

Sales

• Cross-sell products based on customer profiling.
• Drive sales across all product segments.
• Generate income at the customer level.

Interaction Quality

• Achieve defined quality benchmarks.
• Capture call interactions accurately.

Audit and Service Quality

• Follow all systems and processes as per audit guidelines.
• Submit financial transactions accurately and on time.

MIS - Reporting

• Submit customer base reviews and reports promptly.

Education:

Graduate.

Certifications:

Basic Banking, Communication.

Key Competencies

Customer engagement, Sales acumen, Digital banking promotion, Relationship management, Compliance adherence.

Major Stakeholders

Customers, Virtual Relationship Banking Head, Unit Head, Region Head, Sales Managers.