Virtual RM-VRM

HDFC Bank Limited; Chandigarh; On-site; INR 300,000 - 600,000; Full time

Job summary

HDFC Bank Limited is seeking a Virtual Relationship Manager to engage with portfolio customers, promote digital banking, and deepen relationships through cross-selling. The role reports to the Virtual Relationship Banking Head and requires a graduate with strong communication and sales acumen.

Key competencies include customer engagement, risk and compliance adherence, and the ability to manage relationships across product segments.

Qualifications

• Strong communication and interpersonal skills.
• Knowledge of digital banking platforms.
• Deadline-driven with customer-oriented focus.

Responsibilities

• Engage with portfolio customers according to contact policy.
• Promote digital banking for superior service.
• Resolve customer queries accurately and efficiently.
• Cross-sell products based on customer profiling to achieve portfolio targets.
• Ensure audit compliance and timely submission of MIS reports.

Skills

Customer engagement

Sales acumen

Digital banking promotion

Relationship management

Compliance adherence

Education

Graduate

Job description

Job Title

Virtual Relationship Manager

Business Unit

Virtual Relationship Banking

Reporting To

Virtual Relationship Banking Head

Job Function and Role Type

Sales, Individual Role

Job Purpose

Engage regularly with customers to provide a superior digital experience and meet financial needs through bank products. Enhance customer relationships while promoting digital banking and achieving portfolio benchmarks.

Key Responsibilities

Customer Engagement

• Engage with portfolio customers per contact policy.
• Promote digital banking for superior service.
• Resolve customer queries accurately.
• Deepen relationships by cross-selling products.

Achievement of Portfolio Parameters

Meet defined portfolio objectives.

Sales

• Cross-sell products based on customer profiling.
• Drive sales across all product segments.
• Generate income at the customer level.

Interaction Quality

• Achieve defined quality benchmarks.
• Capture call interactions accurately.

Audit and Service Quality

• Follow all systems and processes as per audit guidelines.
• Submit financial transactions accurately and on time.

MIS - Reporting

• Submit customer base reviews and reports promptly.

Education:

Graduate.

Certifications:

Basic Banking, Communication.

Key Competencies

Customer engagement, Sales acumen, Digital banking promotion, Relationship management, Compliance adherence.

Major Stakeholders

Customers, Virtual Relationship Banking Head, Unit Head, Region Head, Sales Managers.