Virtual-Prime RM

HDFC Bank Limited; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

HDFC Bank Limited in Pune is seeking a Virtual Prime Relationship Manager to engage with portfolio customers, promote digital banking, and meet financial needs through bank products.

You will deepen relationships through cross-selling, monitor accounts, and ensure data accuracy in CRM while adhering to audit and regulatory guidelines. The role emphasizes sales, customer engagement, and compliance for a broad Prime product suite, reporting to Prime leadership.

Qualifications

• Graduate degree required.
• Experience in customer engagement and cross-selling preferred.
• Knowledge of digital banking and regulatory guidelines.

Responsibilities

• Engage with portfolio customers per policy and promote digital banking.
• Cross-sell products based on profiling and drive sales across segments.
• Monitor account movements and ensure retention.
• Capture call interactions and maintain CRM records.
• Submit reports and MIS on time.
• Adhere to audit processes and ensure accurate financial transactions.

Skills

Customer engagement

Sales acumen

Digital banking promotion

Relationship management

Compliance adherence

Education

Graduate

Job description

Job Title

Virtual Prime Relationship Manager

Business Unit

Prime

Reporting To

Prime

Job Function and Role Type

Relationship & Sales, Individual Role

Version No

1.0

Job Purpose

Engage regularly with customers as per the contact policy to provide a superior digital experience and meet financial needs through bank products. Ensure scorecard targets, portfolio benchmarks, and regulatory guidelines are achieved.

Key Responsibilities

Customer Engagement

Engage with portfolio customers as per contact policy.

Promote digital banking for superior service.

Resolve customer queries accurately.

Deepen relationships by cross-selling products.

Monitor account movements and ensure retention.

Achievement of Portfolio Parameters

Meet defined portfolio objectives.

Sales

Cross-sell products based on profiling.

Drive sales across all product segments.

Track triggers to prevent fund outflows.

Generate income at the customer level.

Interaction Quality

Achieve defined quality benchmarks.

Capture call interactions accurately.

Audit and Service Quality

Follow all processes as per audit guidelines.

Submit financial transactions accurately and on time.

Update customer interactions in CRM systems.

MIS - Reporting

Submit customer base reviews and reports on time.

Education:

Graduate.

Certifications:

None specified.

Key Competencies

Customer engagement, sales acumen, digital banking promotion, relationship management, compliance adherence.

Major Stakeholders

Customers, Prime Head, Regional Head, Unit Head, Team Managers.