Virtual RM-VRM

HDFC Bank Limited; Lucknow; On-site; INR 420,000 - 660,000; Full time

Job summary

HDFC Bank Limited in Lucknow seeks a Virtual Relationship Manager to engage with customers, promote digital banking, and achieve portfolio benchmarks.

You will cross-sell products based on customer profiling, maintain relationship quality, and ensure accurate MIS reporting. Graduate with Basic Banking and Communication certifications is preferred. This role involves collaboration with sales and banking teams.

Qualifications

• Graduate degree required.
• Basic Banking certification preferred.
• Communication certification preferred.

Responsibilities

• Engage with portfolio customers per contact policy.
• Promote digital banking for superior service.
• Resolve customer queries accurately.
• Deepen relationships by cross-selling products.
• Meet defined portfolio objectives.
• Cross-sell products based on customer profiling.
• Drive sales across all product segments.
• Generate income at the customer level.
• Achieve defined quality benchmarks.
• Capture call interactions accurately.
• Follow all systems and processes as per audit guidelines.
• Submit financial transactions accurately and on time.
• Submit customer base reviews and reports promptly.

Skills

Customer engagement

Sales acumen

Digital banking promotion

Relationship management

Compliance adherence

Education

Graduate

Job description

Job Title

Virtual Relationship Manager

Business Unit

Virtual Relationship Banking

Reporting To

Virtual Relationship Banking Head

Job Function and Role Type

Sales, Individual Role

Job Purpose

Engage regularly with customers to provide a superior digital experience and meet financial needs through bank products. Enhance customer relationships while promoting digital banking and achieving portfolio benchmarks.

Key Responsibilities

Customer Engagement

• Engage with portfolio customers per contact policy.
• Promote digital banking for superior service.
• Resolve customer queries accurately.
• Deepen relationships by cross-selling products.

Achievement of Portfolio Parameters

Meet defined portfolio objectives.

Sales

• Cross-sell products based on customer profiling.
• Drive sales across all product segments.
• Generate income at the customer level.

Interaction Quality

• Achieve defined quality benchmarks.
• Capture call interactions accurately.

Audit and Service Quality

• Follow all systems and processes as per audit guidelines.
• Submit financial transactions accurately and on time.

MIS - Reporting

• Submit customer base reviews and reports promptly.

Education:

Graduate.

Certifications:

Basic Banking, Communication.

Key Competencies

Customer engagement, Sales acumen, Digital banking promotion, Relationship management, Compliance adherence.

Major Stakeholders

Customers, Virtual Relationship Banking Head, Unit Head, Region Head, Sales Managers.