Virtual Relationship Manager - Leading Bank - Hyderabad -HitechCity

Quotient Consultancy; Hyderabad; On-site; INR 650,000 - 1,000,000; Full time

Job summary

IDFC FIRST Bank seeks a Virtual Relationship Manager for Elite Banker First Wealth in Hyderabad to deepen client relationships and promote digital adoption.

You will drive cross-sell of cards, loans, and investments, onboard clients to Mobile/Net Banking, and ensure superior service through virtual channels.

Ideal candidates have 2–5 years banking experience, a graduate degree, strong communication, and integrity.

Qualifications

• Strong communication and interpersonal skills.
• Proven ability to engage and retain customers via virtual channels.
• Knowledge of banking products, digital platforms, NR account services.
• Customer-centric mindset with service excellence.
• Ability to cross-sell and promote banking solutions.

Responsibilities

• Deepen customer relationships to increase overall relationship value.
• Acquire new NR accounts and generate referrals from existing customers.
• Drive remittances across all managed and sourced accounts.
• Conduct high-quality customer engagements over calls, following industry best practices.
• Promote adoption and usage of digital platforms such as mobile banking and the Optimus app.
• Increase product holdings per customer by cross-selling pre-approved products like credit cards and other banking solutions.
• Profile customers and recommend suitable banking products based on needs.
• Ensure onboarding for Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investment solutions, Retail and SME Loans, and other programs.
• Meet monthly operating plans to improve scorecard performance and decile rankings.
• Coordinate with internal teams to close retail asset and trade transactions generated through client engagement.

Skills

Communication skills

Virtual engagement

Cross-selling

Digital platforms

NR accounts

Education

Graduate

Postgraduate preferred

Job description

Dear Candidate,

Urgent opening with leading bank for VRM role.

CTC : Upto 6.5 - 10 LPA

Location - Hyderabad

Age : 32 Yrs

About the Role

The Elite Banker First Wealth is responsible for enhancing customer engagement through virtual channels, with a focus on deepening relationships and increasing product penetration among managed clients. The role involves driving adoption of digital platforms, promoting cross-sell opportunities, and onboarding customers into the Relationship Banking program. The role holder is expected to deliver a superior customer experience, improve retention, and position IDFC FIRST Bank as the primary banking partner for affluent clients.

Key Responsibilities

Primary Responsibilities

• Deepen customer relationships to increase overall relationship value.
• Acquire new Non-Resident (NR) accounts and generate referrals from existing customers.
• Drive remittances across all managed and sourced accounts.
• Conduct high-quality customer engagements over calls, following industry best practices.
• Promote adoption and usage of digital platforms such as mobile banking and the Optimus app.
• Increase product holdings per customer by cross-selling pre-approved products like credit cards and other banking solutions.
• Profile customers and recommend suitable banking products based on their needs and preferences.
• Ensure effective onboarding for Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investment solutions, Retail and SME Loans, and other banking programs.
• Meet monthly operating plans to improve scorecard performance and decile rankings.
• Coordinate with internal teams to close retail asset and trade transactions generated through client engagement.

What We Are Looking For

Education

• Graduate in any discipline.
• Postgraduate qualification in any discipline is preferred.

Experience

• 2 to 5 years of relevant experience in banking or allied financial services.

Skills and Attributes

• Strong communication and interpersonal skills.
• Proven ability to engage and retain customers through virtual channels.
• Knowledge of banking products, digital platforms, and NR account services.
• Customer-centric mindset with a focus on service excellence.
• Ability to cross-sell and promote banking solutions effectively.
• High level of integrity and commitment to compliance.
• Proficiency in using banking systems and digital tools.