Virtual RCM Assistant

IntelliRCM; Ahmedabad District; Vor Ort; INR 300.000 - 450.000; Vollzeit

Zusammenfassung

IntelliRCM in Ahmedabad, Gujarat, is seeking an experienced Voice Process specialist for medical billing in the US healthcare sector. The role focuses on patient calls, insurance coordination, and billing inquiries, with a US shift.

Candidate should have 1–4 years of voice process or medical billing experience, strong communication, analytical and problem-solving skills, and proficiency in MS Office. Team collaboration and deadline-oriented work are essential.

Qualifikationen

• 1–4 years of experience in voice process or medical billing.
• Proficient in MS Office and strong communication skills.

Aufgaben

• Handle inbound patient calls for appointment scheduling and billing questions.
• Make outbound calls to patients and insurers; resolve billing issues.
• Ensure calls meet quality standards with high attendance and quick callbacks.
• Escalate issues to seniors and coordinate with insurance companies for claim status.
• Collaborate with team to achieve shared goals.

Kenntnisse

Analytical skills

Problem-solving skills

Communication skills

Convincing skills

Attention to Detail

Time Management

Deadline-Oriented

Confidentiality

Tools

MS Office

Jobbeschreibung

Job Summary

We are looking the candidate who are experienced in Voice Process for medical billing in US Healthcare industry.

Key Responsibilities

• Inbound patients and/or any other calls of the practice and answering them i.e. Appointment Scheduling, re-scheduling or cancellation, prescription/lab and billing related questions and any other concerns.
• Outbound calls to patients and/insurance.
• Handle outbound calls to resolve patient billing issues.
• Ensure deliverable adhere to quality standards with 99% attendance of all calls on the same day or within 1 working hour of call back time.
• Strong knowledge in patient calling
• Follow-up with Insurance Company to check status of outstanding claims
• Work cohesively in a team setting, Assist team members to achieve shared goals
• Communication / Issue escalation to seniors if there is any in a timely manner
• Calling Insurance Company on behalf of Doctors/Physician for claim status

Skills Required

• analytical
• problem-solving skills
• MS Office
• communication skills
• Convincing skills
• Attention to Detail
• Time Management
• Deadline-Oriented
• Confidentiality

Experience Range: 1 Year - 4 Years

Shift Timing

US Shift

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