Immediate Hiring || Medical Billing Team Lead (Voice) - Chennai

HCL Technologies Limited; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HCL Technologies Limited in Chennai is hiring for an AR Medical Billing Team Lead (Voice) to manage a 7-25 member front-line team in a US shift. The role requires 5-8 years of experience in healthcare RCM and a strong ability to analyze denial patterns and drive process improvements.

The candidate will coach staff, ensure adherence to KPIs and SLAs, and coordinate with internal stakeholders to resolve issues, while leveraging SOPs and quality standards to maximize customer satisfaction.

Qualifications

• Bachelor's degree in any stream and progressive work experience in Healthcare RCM.
• 5-8 years of overall experience.

Responsibilities

• Manage day-to-day operations for 7-25 front-line staff.
• Meet KPIs, SLAs and quality standards to maximize customer satisfaction.
• Coach and train to reduce errors and improve first touch resolution.
• Analyze AR calling outcomes and denial patterns to drive improvements.
• Own AR calling and denial management workflows for complex cases.
• Review denial reasons and documentation to determine corrective actions.
• Coordinate with internal stakeholders to resolve issues and reduce delays.
• Identify root causes for recurring denial themes and propose process changes.
• Report operational metrics and escalation trends for performance tracking.

Skills

Microsoft Office

Communication skills

Customer experience

Leadership

RCM concepts

SOPs

Trend analysis

Stakeholder coordination

Education

Bachelor's degree (Healthcare RCM)

Job description

Immediate Hiring for US Healthcare || AR Medical Billing Team Lead(Voice) || Chennai Location

Shift - US Shift

Experience - 5 to 8 years

Role Summary:

Apply healthcare RCM expertise to ensure work is completed accurately, identify root causes of recurring denial issues, and support continuous improvement using operational reporting.

RESPONSIBILITIES:

• Responsible for the day-to-day management of 7- 25 front level employees
• Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
• Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
• Analyze healthcare RCM performance data to identify trends in AR calling outcomes and denial patterns
• Own AR calling and denial management workflows for complex cases, ensuring timely and accurate completion
• Review denial reasons, supporting documentation, and process steps to determine corrective actions
• Coordinate with internal stakeholders to resolve issues, reduce delays, and minimize rework
• Identify root causes for recurring denial themes and recommend process improvements
• Report on operational metrics and escalation trends for performance trackingUse AI-enabled assistance (summarization, anomaly detection) to improve speed and consistency
• Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
• Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
• Assist with attendance documentation, weekly timesheet validation and schedule adherence.
• Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
• Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
• Timely response to mails

SKILLS AND COMPETENCIES

• Microsoft Office (Excel and PPT Preferred)
• High proficiency in communication (Written and spoken)
• Focuses on delivering a positive customer experience
• Proven leadership experience. Should be a team player.
• Understanding of RCM concepts (claims workflow, denial drivers, resolution steps)
• Experience with SOPs and quality standards
• Ability to analyze trends and recommend improvements
• Strong communication and stakeholder coordination skills

FORMAL EDUCATION AND EXPERIENCE

• Bachelors degree in any stream and progressive work experience in Healthcare RCM
• 5-8 years of overall experience

Note:

• Looking for candidate with an immediate to 45-day notice period.
• Candidates must have complete set of relieving/Experience letters from all previous employers.