Virtual-Prime RM

HDFC Bank Limited; Mohali; On-site; INR 600,000 - 800,000; Full time

Job summary

HDFC Bank Limited is seeking a Virtual Prime Relationship Manager in India to engage portfolio customers, promote digital banking, and deepen relationships through cross-selling. The role reports to Prime and focuses on achieving portfolio targets while ensuring compliance and high-quality customer interactions.

The incumbent should be adept at handling customer inquiries, updating CRM records, and contributing to revenue generation across all product segments.

Qualifications

• Graduate education required.
• Certifications not specified.

Responsibilities

• Engage with portfolio customers as per contact policy.
• Promote digital banking for superior service.
• Resolve customer queries accurately.
• Deepen relationships by cross-selling products.
• Monitor account movements and ensure retention.
• Meet defined portfolio objectives.
• Cross-sell products based on profiling.
• Drive sales across all product segments.
• Track triggers to prevent fund outflows.
• Generate income at the customer level.
• Achieve defined quality benchmarks.
• Capture call interactions accurately.
• Follow all processes as per audit guidelines.
• Submit financial transactions accurately and on time.
• Update customer interactions in CRM systems.
• Submit customer base reviews and reports on time.

Skills

Customer engagement

Sales acumen

Digital banking promotion

Relationship management

Compliance adherence

Education

Graduate

Job description

Job Title

Virtual Prime Relationship Manager

Business Unit

Prime

Reporting To

Prime

Job Function and Role Type

Relationship & Sales, Individual Role

Version No

1.0

Job Purpose

Engage regularly with customers as per the contact policy to provide a superior digital experience and meet financial needs through bank products. Ensure scorecard targets, portfolio benchmarks, and regulatory guidelines are achieved.

Key Responsibilities

Customer Engagement

Engage with portfolio customers as per contact policy.

Promote digital banking for superior service.

Resolve customer queries accurately.

Deepen relationships by cross-selling products.

Monitor account movements and ensure retention.

Achievement of Portfolio Parameters

Meet defined portfolio objectives.

Sales

Cross-sell products based on profiling.

Drive sales across all product segments.

Track triggers to prevent fund outflows.

Generate income at the customer level.

Interaction Quality

Achieve defined quality benchmarks.

Capture call interactions accurately.

Audit and Service Quality

Follow all processes as per audit guidelines.

Submit financial transactions accurately and on time.

Update customer interactions in CRM systems.

MIS - Reporting

Submit customer base reviews and reports on time.

Education:

Graduate.

Certifications:

None specified.

Key Competencies

Customer engagement, sales acumen, digital banking promotion, relationship management, compliance adherence.

Major Stakeholders

Customers, Prime Head, Regional Head, Unit Head, Team Managers.