Virtual Interview| Inbound Process | Insurance Executive| 30K CTC

Ienergizer; Dadri; On-site; INR 305,000 - 365,000; Full time

Job summary

ienergizer HR is seeking a Virtual Interview Customer Support Executive (Insurance Inbound Process) in Noida to handle inbound insurance queries with a focus on accuracy and customer satisfaction. The role requires fluent English and strong communication skills to resolve issues efficiently.

Responsibilities include logging interactions in CRM, generating tickets, following up on resolutions, and assisting with outbound calls in the 2nd shift as needed.

Qualifications

• Graduate in any discipline.
• Minimum 6 months of experience in: Insurance operations, or Claims processing, or Customer support (preferably insurance domain).
• Good communication skills in English (mandatory).

Responsibilities

• Handle inbound customer calls related to insurance queries such as claim settlement, policy endorsement, and general policy-related issues.
• Respond to customer queries and requests in a professional and timely manner.
• Register and manage customer complaints.
• Log all customer interactions and issues in the client CRM system.
• Generate and share ticket numbers with customers for their queries/issues.
• Ensure proper follow-up and resolution of customer concerns.
• Post training, assist in outbound calling activities during the 2nd shift as required.

Skills

English communication

CRM handling

Customer service

Problem solving

Education

Graduate in any discipline

Tools

CRM software

Job description

Virtual Interview Customer Support Executive (Insurance Inbound Process)

Location: NOIDA
Salary: 30,000 CTC per month
Shift: General Shift (Rotational Off)

Job Overview:

We are looking for a Customer Support Executive to handle inbound calls related to insurance queries. The candidate should be fluent in English and capable of resolving customer concerns efficiently while maintaining high service standards.

Key Responsibilities:

• Handle inbound customer calls related to insurance queries such as:
  • Claim settlement
  • Policy endorsement
  • General policy-related issues
• Respond to customer queries and requests in a professional and timely manner
• Register and manage customer complaints
• Log all customer interactions and issues in the client CRM system
• Generate and share ticket numbers with customers for their queries/issues
• Ensure proper follow-up and resolution of customer concerns
• Post training, assist in outbound calling activities during the 2nd shift as required

Eligibility Criteria:

• Graduate in any discipline
• Minimum 6 months of experience in:
  • Insurance operations, or
  • Claims processing, or
  • Customer support (preferably insurance domain)
• Good communication skills in English (mandatory)

Key Skills:

• Strong verbal communication and listening skills
• Customer handling and problem-solving ability
• Basic computer knowledge and CRM handling experience
• Ability to work in a fast-paced environment

Additional Information:

• Candidates should be flexible for rotational offs

Regards,

Pooja Bhardwaj

ienergizer HR