Client Support Associate

Insuserve-1; Visakhapatnam; On-site; INR 180,000 - 240,000; Full time

Job summary

Venture Informatrix in Visakhapatnam (Urban), India is seeking a customer service professional for night shift exposure. You will make outbound calls, explain services, and handle inquiries with a focus on lead generation and appointment scheduling.

The role requires strong English communication, basic computer skills, and the ability to work independently while meeting deadlines, in a fast-paced BPO environment.

Qualifications

• Fluent/clear English with good communication skills.
• 1+ year in customer service or similar role.
• Confident phone presence and conversational skills.
• Ability to work independently and meet deadlines.

Responsibilities

• Make outbound calls to potential and existing clients to introduce and explain services.
• Clearly communicate value propositions and service benefits in fluent English.
• Handle inbound inquiries and provide relevant information to clients.
• Maintain accurate call logs, customer details, and follow-up schedules in CRM.
• Schedule appointments or connect leads to the sales team when required.
• Achieve daily/weekly/monthly calling and lead generation targets.
• Follow up on leads and nurture them until conversion.
• Maintain a positive, helpful, and professional tone in all communications.

Skills

Outbound calls

Customer service

English communication

CRM tools

MS Office

Tools

CRM tools

MS Office

Job description

Visakhapatnam (Urban), India | Posted on 07/22/2026

Venture Informatrix is a next-generation Insurance BPO service provider that blends deep insurance domain knowledge with cutting-edge Artificial Intelligence. We help insurance agencies, brokers, MGAs, and carriers streamline operations, enhance productivity, and scale efficiently—all while reducing operational costs and improving customer satisfaction.

With a global delivery model and AI-driven automation at the core, we deliver transformative back-office and front-office support services tailored to the insurance industry's evolving needs.

Job Description

NIGHT SHIFT ONLY

• Make outbound calls to potential and existing clients to introduce and explain our services.
  
• Clearly communicate value propositions and service benefits in fluent, confident English.
  
• Handle inbound inquiries and provide relevant information to clients.
  
• Maintain accurate call logs, customer details, and follow-up schedules in CRM.
  
• Schedule appointments or connect leads to the sales team when required.
  
• Achieve daily/weekly/monthly calling and lead generation targets.
  
• Follow up on leads and nurture them until conversion.
  
• Maintain a positive, helpful, and professional tone in all communications.
  

Requirements

• Strong command over spoken and written English (neutral or clear accent).
  
• Minimum 1 year of experience in customer service, or a similar role.
  
• Confident phone presence and ability to engage clients in conversation.
  
• Excellent listening, persuasion, and interpersonal skills.
  
• Basic computer literacy (MS Office, email, CRM tools).
  
• Ability to work independently and meet deadlines.