Insurance and Customer support Process

Gravia Technologies; Pune District; On-site; INR 300,000 - 550,000; Full time

Job summary

Gravia Technologies is seeking a candidate for a permanent customer support role focused on insurance products. The position requires 1-5 years of experience, strong English communication, and immediate joining. Day shift for females till 9 PM; rotation for others. Notice period should be immediate.

Responsibilities include assisting customers with policy inquiries and claims, resolving issues, updating records, and informing customers about products and services. Insurance exposure is preferred.

Qualifications

• 1-5 years of experience in customer service or insurance domain.
• Excellent communication and problem-solving skills.
• Basic knowledge of insurance products is an advantage.

Responsibilities

• Assist customers with policy-related inquiries and claims.
• Resolve customer issues and escalate complex cases when needed.
• Update and maintain customer records.
• Provide information on insurance products and services.

Skills

Excellent English communication

English writing skills

Education

Graduate in any field

Job description

Shift : Rotational Shift (Day shift for females until 9 PM; Rotational for males)

Job Type : Permanent

Notice Period : Immediate Joiner

Language Skills : Excellent communication skills in English.

Education : Graduate in any field.

Writing Skills : Strong English writing skills.

Experience : 1-5 Years

Preferred : Insurance experience and sales acumen

Key Responsibilities:

• Assist customers with policy-related inquiries and claims.
• Resolve customer issues and escape complex cases.
• Update and maintain customer records.
• Provide info on insurance products and services.

Requirements:

• Excellent communication and problem-solving skills.
• Basic knowledge of insurance products is an advantage.
• Ability to handle multiple tasks in a fast-paced environment.