Virtual Assistant (UK Client Support)

ESP Engineered; Nashik District; Hybrid; INR 279,000 - 390,600; Full time

Job summary

ESP Engineered, located in Nashik District, India, is looking for a highly organized Virtual Assistant to support a dynamic UK-based client. The role involves project coordination, social media support, and improving operational processes.

The ideal candidate should possess excellent communication skills, be familiar with project management tools, and be comfortable using AI platforms like ChatGPT. This position requires a proactive nature and strong attention to detail.

Qualifications

• Must be proactive and resourceful with ownership mentality.
• Experience in project coordination and team management.
• Ability to manage multiple priorities at once.

Responsibilities

• Attend client meetings and prepare detailed minutes.
• Manage task management systems and track project progress.
• Utilize AI tools to support social media content creation.
• Update reporting dashboards and assist with data analysis.
• Create SOPs and identify opportunities for workflow improvements.

Skills

Excellent written and verbal English communication skills

Strong organizational and time management abilities

Experience using project management and collaboration tools

Comfortable using AI tools like ChatGPT

Strong attention to detail

Analytical mindset

Job description

We are looking for a highly organized, proactive, and resourceful Virtual Assistant to support a fast-paced UK-based client. This is not a traditional administrative role—we are seeking someone who enjoys taking ownership, driving accountability, improving processes, and becoming an integral part of the client's operations.

The ideal candidate should be comfortable working across multiple functions including project coordination, social media support, reporting, communications, and team management.

Key Responsibilities

Client & Team Coordination

• Attend client meetings and internal team discussions.
• Prepare detailed Minutes of Meeting (MOMs) and convert discussions into actionable tasks.
• Follow up with team members and stakeholders to ensure deadlines and deliverables are met.
• Coordinate activities across teams based in the UK, India, and USA.

Project & Task Management

• Manage task management systems and maintain project visibility.
• Track progress, identify bottlenecks, and proactively elevate concerns.
• Ensure projects move forward efficiently and deadlines are consistently achieved.

AI & Social Media Support

• Utilize ChatGPT, Custom GPTs, and AI tools to create social media content, captions, and creative concepts.
• Schedule and publish social media posts across platforms.
• Support content planning and ideation for campaigns, events, and brand initiatives.

Reporting & Analysis

• Update and maintain reporting dashboards.
• Compile, analyze, and present performance reports.
• Assist with data tracking, documentation, and operational reporting.

Process Development

• Create and maintain SOPs, process documents, templates, and internal knowledge resources.
• Identify opportunities to improve workflows and operational efficiency.
• Take initiative in building and expanding the scope of the role.

Administrative & Operational Support

• Manage calendars, schedules, and meeting coordination.
• Maintain shared inboxes and support communication workflows.
• Coordinate with Executive Assistant and Accounts teams for reporting, costing, invoicing, and tool management.
• Support miscellaneous operational tasks including reporting unverified profiles, account maintenance, and other business support activities.
• Assist with media outreach initiatives.
• Coordinate communications with partners, stakeholders, and external contacts when required.

Desired Skills & Experience

• Excellent written and verbal English communication skills.
• Strong organizational and time management abilities.
• Experience using project management and collaboration tools.
• Comfortable using AI tools such as ChatGPT and automation platforms.
• Strong attention to detail and follow-through.
• Ability to manage multiple priorities simultaneously.
• Analytical mindset with proficiency in reporting and data interpretation.
• Self-starter who takes ownership and works proactively.
• Professional, dependable, and solution-oriented.

What We're Looking For

• Someone who doesn't just complete tasks but actively helps improve how things are done.
• A thoughtful and dependable team player who can grow into a strategic support role.
• A proactive individual who enjoys solving problems, creating structure, and driving execution.
• Someone who thrives in a dynamic environment and is excited to build processes rather than simply follow them.