Virtual Assistant (Remote - US Shift)

GLOBELANCE; India; Remote; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Flexible hours

Performance-linked incentives

Learning stipend

Asynchronous collaboration

Job summary

A global digital services platform is seeking an Online Business Manager for a fully remote position based in India. You will oversee day-to-day operations, manage remote teams, and implement tools to enhance workflows. The ideal candidate has over 3 years of experience in business management and proven expertise in managing freelance networks. This role offers flexible hours, a high-autonomy work environment, and competitive compensation linked to performance.

Qualifications

• 3+ years in online business management, remote operations, or project management.
• Proven track record managing remote teams and freelance networks.
• Practical experience with ClickUp or Asana, Slack, and Zapier.
• Willingness to design SOPs and drive process improvements.
• Experience with KPI reporting and dashboards.

Responsibilities

• Own day-to-day operations for client programs and internal initiatives.
• Design, document, and maintain SOPs and playbooks.
• Manage remote teams and freelance talent.
• Implement and maintain tools and automations to streamline workflows.
• Build and monitor KPI dashboards and reports for leadership; track utilization and project profitability.
• Partner with finance on invoicing, billing oversight, budget tracking, and client-facing escalations.

Skills

Remote operations

Team management

ClickUp/Asana

Slack

Zapier

Process design

KPI dashboards

Billing workflows

Tools

HubSpot CRM

QuickBooks

Stripe

Job description

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This range is provided by GLOBELANCE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Industry & Sector: Remote-first freelance marketplace and digital services platform operating in the gig economy and distributed talent management space. We build scalable operations, client delivery systems, and remote-workplaybooks that enable businesses to hire, manage, and pay global freelancers efficiently.
Primary title: Online Business Manager (Remote) — Location: India (100% remote)

About The Opportunity

Join a fast-moving remote operations team that runs end-to-end delivery for a global digital services marketplace. You will own operational excellence across client projects, freelance talent networks, process automation, and financial administration—driving predictable delivery and growth.

Role & Responsibilities

• Own day-to-day operations for client programs and internal initiatives: prioritise work, assign tasks, and ensure timely delivery against milestones.
• Design, document and maintain SOPs and playbooks; continuously refine processes to reduce cycle time and improve quality.
• Manage remote teams and freelance talent: recruitment coordination, onboarding, performance tracking and vendor relationships.
• Implement and maintain tools and automations (task managers, Zapier integrations) to streamline workflows and reduce manual effort.
• Build and monitor KPI dashboards and regular reports for leadership—track utilization, delivery SLAs, revenue recognition and project profitability.
• Partner with finance and client success on invoicing, billing oversight, budget tracking, and client-facing operational escalations.

Skills & Qualifications

Must-Have

• 3+ years in online business management, remote operations, or project management for digital services or marketplaces
• Proven track record managing remote teams and freelance networks
• Practical experience with ClickUp or Asana, Slack, and Zapier
• Strong process design skills—SOPs, playbooks and continuous‑improvement mindset
• KPI reporting and dashboarding experience (Google Sheets/Google Data Studio or equivalent)
• Hands‑on exposure to billing/invoicing workflows and basic financial reconciliation

Preferred

• Experience with HubSpot CRM, QuickBooks or Stripe
• Background in a freelance marketplace, agency, or subscription services environment
• Certifications such as OBM certification, PMP or Scrum Master (advantageous)

Benefits & Culture Highlights

• Fully remote, India-based role with flexible hours and asynchronous collaboration
• High‑autonomy role with direct impact on product, operations and growth
• Competitive compensation, performance‑linked incentives and learning stipend

Skills: google analytics, coorperate experience, asana, stripe, hubspot crm, excellent communication, project management, google workspace, management, slack, sop development

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative

Industries

IT Services and IT Consulting