Vice President, Production Services Application Support

MainframeMaster; Pune District; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

MainframeMaster in Pune seeks a Vice President, Production Support to lead the Global Clearing team in a 24x7 environment, owning incident response and on-call rotations.

You will drive root-cause analysis, monitoring and runbooks, partner with development, QA, operations and infrastructure, and implement change controls, release readiness, and capacity planning.

Responsibilities

• Lead and own incident response for production systems in a 24x7 environment.
• Drive root-cause analysis across application, OS and infrastructure layers and ensure resolution.

Job description

We’re seeking a future team member for the role of Vice President, Production Support to join our Global Clearing team. This role is located in Pune, Maharashtra

In this role, you’ll make an impact in the following ways:

• Experience supporting production applications in a 24x7/always-on environment, including on-call rotation support.
• Strong troubleshooting and root-cause analysis skills across application, OS, and infrastructure layers; able to drive complex incidents to resolution.
• Hands-on experience with monitoring, alerting, and observability (metrics, logs, traces), including defining SLIs/SLOs and tuning alerts to reduce noise.
• Problem management experience, including post-incident reviews, corrective/preventive actions, and tracking issues to closure.
• Release and change management experience (production readiness reviews, deployment validation, rollback planning, and change controls/PTO).
• Capacity and performance management skills; ability to identify bottlenecks, forecast demand, and recommend scaling improvements.
• Ability to partner effectively with development, QA, operations, and infrastructure teams; clear written and verbal communication with technical and non-technical stakeholders.
• Documentation skills, including creation of runbooks, operating procedures, architectural diagrams, and design specifications.